Relief Duty Manager

Serco; Sheerness; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a Relief Duty Manager to enhance community engagement through active and healthy lifestyles. In this dynamic role, you will ensure customer safety and satisfaction while supervising activities and maintaining high standards of cleanliness. You will also oversee the Leisure Assistants, contributing to a professional and enjoyable environment. With a strong focus on internal progression, this position offers excellent development opportunities, allowing you to evolve your career in a supportive and fun atmosphere. If you're passionate about service and community, this is the perfect opportunity for you.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Free safeguarding training

DBS check

Excellent Development and Training Opportunities

6% employer matched pension contribution

Qualifications

• Experience in a leisure environment with pool supervision.
• Ability to provide excellent customer service.

Responsibilities

• Ensure customer safety and high service standards at the centre.
• Supervise Leisure Assistants and maintain cleanliness.

Skills

Customer Service

Pool Supervision

Computer Skills

First Aid

Education

Royal Lifesaving Society National Pool Lifeguard Qualification (NPLQ)

First Aid at Work Qualification

Job description

Select how often (in days) to receive an alert:

Working Hours: 37 per week, between Monday to Sunday, covering earlies, days and lates

Salary: £23,537 per annum (Will increase from April) + excellent benefits

Here at Swale Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer-focused team -- and right now we are looking to recruit for a Relief Duty Manager to join the centre.

As the Relief Duty Manager, the purpose of your role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment.

In addition, you will supervise the work of the Leisure Assistants and assist the Duty Manager in ensuring the building is run smoothly.

You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

About you

The successful candidate will be a passionate and enthusiastic individual who, like the members of staff at Swale, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required and are confident using a computer.

You will be able to demonstrate a level of experience and knowledge commensurate with the position, with previous experience of working in a leisure environment including pool supervision where appropriate.

It is essential that you hold a current Royal Lifesaving Society National Pool Lifeguard Qualification (NPLQ) and a current first aid at work qualification.

If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.

Why Serco

A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A place you can count on: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Free safeguarding training and DBS check
• Excellent Development and Training Opportunities
• 6% employer matched pension contribution

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.