Relief Control Room Operator

Mitie Cleaning & Hygiene Services; Northampton; On-site; GBP 28,000 - 32,000; Part time

Job summary

Join Mitie Cleaning & Hygiene Services as a Relief Control Room Operator at the National Operations Centre in Northampton. This role involves providing operational support, ensuring prompt staff attendance, and maintaining clear communication during busy periods. With a flexible rate of £13.55 per hour and responsibilities spanning day and night shifts, this position offers a dynamic work environment. Join a leading facilities management company focused on diversity and career progression.

Benefits

Flexible benefits scheme

Discounts from high street retailers

Cycle-to-work scheme

Qualifications

• Experience in a control room or operational role is beneficial, but training provided.
• Able to cover day and night shifts as needed.
• Professional, organized, and a strong team player.

Responsibilities

• Confirm staff attendance and ensure punctuality at locations.
• Respond to missed check-ins and arrange emergency cover.
• Log all incidents accurately using internal systems.

Skills

Excellent communication

Problem-solving

Flexibility

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Relief Control Room Operator

Better places, thriving communities.

Relief Control Room Operator

Location: National Operations Centre, Northampton

Rate: £13.55 p/h

Contract Type: Relief

We are looking for dependable and flexible individuals to join our National Operations Centre in Northampton as Relief Control Room Operators. This position is ideal for someone who thrives in a fast-paced environment and can provide cover when needed across both day and night shifts.

As a Relief Operator, you'll support the permanent team by covering planned and unplanned absences. You must be able to step into a variety of tasks at short notice, maintain high standards, and work confidently across our systems and procedures.

About The Role

This is a critical operational support role, not an alarm monitoring position. You'll be part of a team responsible for ensuring that security personnel are booked on correctly, responding to missed check calls, arranging short-notice cover, and maintaining clear and accurate communication across our operation.

You'll play a key role in ensuring service continuity during staff shortages, holidays, and peak demand periods.

Key Responsibilities

• Confirm staff attendance and ensure they are at the correct location on time.
• Respond to missed check-ins and arrange emergency cover when required.
• Maintain clear communication with field staff, supervisors, and clients.
• Log all incidents and activity accurately using our systems.
• Assist with shift allocations and short-notice rota changes.
• Follow escalation processes where required.
• Support handovers to ensure seamless transitions between shifts.
  
  

Skills & Experience Required

• Previous experience in a control room, helpdesk, or operational environment is beneficial but not essential – training will be provided.
• Flexible and dependable – able to cover both day and night shifts as needed.
• Confident using Microsoft Outlook, Word, Excel, and internal systems.
• Excellent communication and problem-solving skills.
• Ability to stay calm and focused during busy periods or in challenging situations.
• Professional, organised, and a strong team player.
  
  

Shift & Pay Details

• Hours: 06:30 – 18:30 (days) / 18:30 – 06:30 (nights)
• Contract type: Relief
  
  

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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