Reliability Maintenance Manager

Gousto; England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Gousto is seeking a Facilities Maintenance Manager to lead site services and infrastructure projects, driving reliability and reducing downtime at our UK site.

You will coordinate cross‑functional teams, manage contractor relationships, oversee permits and safety standards, and support continuous improvement of engineering KPIs and SOPs.

Qualifications

• Experience in facilities and site services management.
• Familiarity with CMMS and parts ordering.
• Strong communication and stakeholder management skills.
• Ability to analyse data to diagnose operational performance.
• Proficient with Google Workspace.

Responsibilities

• Lead site services and infrastructure projects to improve reliability and reduce downtime.
• Coordinate cross‑functional teams and manage contractor relationships.
• Oversee permits to work and safety compliance.
• Plan and execute Planned Preventive Maintenance (PPM) for site infrastructure.
• Track performance and allocate resources during plant downtime.
• Review projects and SOPs with engineering leadership to ensure fit for purpose.
• Support ISO/insurance requirements with condition‑based monitoring and risk reviews.
• Collaborate with Site Engineering Manager to improve KPIs and metrics.
• Ensure RAMS, PTW and safety standards are met when managing contractors.

Skills

Facilities management

CMMS

Stakeholder management

Data analysis

Google Workspace

On-call rota

Tools

CMMS

Job description

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

This role sits within our Engineering Operations team (Fulfil tribe) and reports directly to the Site Engineering Manager. The Engineering Operations team focuses on business needs, legal compliance, and operational excellence to ensure our site infrastructure and assets perform reliably and sustainably.

As Facilities Maintenance Manager, you will lead site services and infrastructure projects to improve reliability, reduce downtime, and enhance user experience across the site. You will coordinate cross-functional teams, manage contractor relationships, oversee permit protocols, and support continuous improvement across key engineering KPIs, statutory standards, and standard operating procedures (SOPs).

Core Responsibilities

• Support the Engineering team to deliver a business-focused service aligned with legal compliance, best practice, and continuous improvement
• Lead engineering and infrastructure projects to contribute to central business initiatives
• Communicate effectively with internal departments and external suppliers to coordinate priorities and minimise operational downtime
• Plan and execute routine Planned Preventative Maintenance (PPM) and repairs for site infrastructure
• Track performance to identify operational issues, plan corrective actions, and allocate necessary time and resources during plant downtime
• Review project, improvement, and infrastructure PPM activities with engineering leadership to ensure processes remain fit for purpose
• Maintain condition-based monitoring activities to support early issue detection, plan resolutions, and conform to insurance requirements
• Partner with the Site Engineering Manager to deliver, review, and improve key engineering performance metrics
• Manage contractors by reviewing Risk Assessment and Method Statements (RAMS), issuing Permits to Work (PTW), and ensuring compliance with safety and hygiene standards
• Support the creation, implementation, and training of Standard Operating Procedures (SOPs) for engineering and technical operators

Who You Are

• Experience in facilities and site services management
• Familiarity with Computerised Maintenance Management Systems (CMMS) and parts ordering
• Effective communication and stakeholder management skills
• Strong attention to detail and accuracy
• Ability to analyse data to diagnose operational performance
• Strong computer literacy, including experience with Google Suite
• Ability to work effectively under pressure and deliver to deadlines
• Awareness of safety frameworks such as Permits to Work (PTW), COSHH, and experience supporting team activities
• Willingness to support the team by participating in an on-call rota

Additional Information

Interview Process

• Call with a Talent Acquisition Partner
• First stage interview with Hiring Manager
• Final stage interview

Gousto is for everyone: Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

If you have a disability that you’re worried will affect you during the interview process, please let us know and we will do our best to help you feel comfortable.