Insights Executive

Gousto; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Gousto in London is seeking an Insight Executive to champion the voice of the customer within a fast-paced, hybrid-work environment. Based in our London office and reporting to the Insights Manager, you will oversee established research programmes and deliver small-to-medium ad hoc projects to inform product, service and marketing decisions.

Working with the Customer team, cross-functional tribes and Marketing, you will translate findings into actionable insights, build strong relationships with

Qualifications

• Experience in a consumer insights or market research role with primary and secondary quantitative and qualitative research.
• Experience using a range of research methods and tools such as online research, surveys, customer panels, interviews and focus groups.
• Able to utilise AI tools for research and insights.
• Experience working alongside external research agencies and suppliers.
• Skilled in analysing customer feedback or managing tracking programmes such as NPS or brand surveys.
• Strong project management skills with the ability to manage multiple projects and meet deadlines.
• Adept in analytical problem solving and data-driven decision making.
• Able to translate research findings into actionable insights that inform product, CX and marketing decisions.

Responsibilities

• Manage Gousto’s NPS programme, identifying shifts in customer sentiment and communicating actionable insights to relevant teams.
• Manage Gousto’s 3,000-member customer panel, maintaining engagement and generating high-quality insights.
• Oversee the agency relationship and monitor panel health and representation, recommending improvements as needed.
• Lead small-to-medium ad hoc research projects, selecting appropriate qualitative and quantitative methodologies.
• Ensure research is accurate, well managed and delivered in line with agreed timings and objectives.
• Translate research findings into clear insights, persuasive stories and practical recommendations.
• Support senior team members in delivering larger and more complex insight projects.
• Contribute to research design, questionnaire and discussion-guide development, fieldwork, analysis and reporting.
• Integrate primary research, secondary sources and existing business data to build a rounded understanding of customers.
• Build productive relationships with teams across Gousto and develop a strong understanding of their priorities.
• Work collaboratively with stakeholders to identify customer knowledge gaps and translate business questions into clear research objectives.
• Support teams in interpreting and applying insight to product, CX and marketing decisions.

Skills

Consumer insights

Market research

NPS management

AI in research

Project management

Data storytelling

Job description

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

Based in our London office on a hybrid basis and reporting to the Insights Manager, the Insight Executive will play a crucial role in championing the voice of the customer. Working closely with the wider Customer team, cross-functional tribes, and Marketing, you will help Gousto develop products, services, and communications that reflect the needs of both existing and prospective customers.

This is a varied and fast-paced role combining ownership of established research programmes, such as NPS and the Customer Community, with the delivery of small-to-medium ad hoc projects. With guidance from senior members of the team, you will also support larger strategic research initiatives and contribute to building a strong customer-led culture across Gousto.

Core Responsibilities

• Manage Gousto’s NPS programme, identifying shifts in customer sentiment and communicating actionable insights to relevant teams
• Manage Gousto’s 3,000-member customer panel, maintaining engagement and generating high-quality, actionable insights
• Oversee the agency relationship and monitor panel health and representation, recommending improvements as needed
• Lead small-to-medium ad hoc research projects, selecting appropriate qualitative and quantitative methodologies
• Ensure research is accurate, well managed and delivered in line with agreed timings and objectives
• Translate research findings into clear insights, persuasive stories and practical recommendations
• Support senior team members in delivering larger and more complex insight projects
• Contribute to research design, questionnaire and discussion-guide development, fieldwork, analysis and reporting
• Integrate primary research, secondary sources and existing business data to build a rounded understanding of customers
• Build productive relationships with teams across Gousto and develop a strong understanding of their priorities
• Work collaboratively with stakeholders to identify customer knowledge gaps and translate business questions into clear research objectives
• Support teams in interpreting and applying insight to product, service, customer experience and marketing decisions

Who You Are

• Experienced in a consumer insights or market research role, working with primary and secondary quantitative and qualitative research
• Experienced using a range of research methods and tools, such as online research, surveys, customer panels, interviews and focus groups
• Able to utilise AI tools for research and insights
• Experienced working alongside external research agencies and suppliers
• Skilled in analysing customer feedback or managing tracking programmes, such as NPS or brand and customer surveys
• Equipped with strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
• Adept in analytical problem solving and statistical capabilities, with the ability to identify patterns and solve problems using data
• Able to translate research findings into actionable insights that inform product, customer experience and marketing decisions
• A detail-oriented logical thinker with excellent written, verbal, presentation, storytelling and data-visualisation skills
• An enthusiastic team player with strong interpersonal skills and the ability to build cooperative, productive relationships with colleagues and agencies

Additional Information

Gousto is for everyone:

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need, and we will make every effort to accommodate. (Eg, Extra time or systems accommodations)

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