Relationship Support Analyst: Client Solutions & Credit

HSBC Holdings plc; Melbourne; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Enhanced maternity pay

Job summary

HSBC Corporate Banking in the UK seeks an experienced Relationship Support Analyst to assist Relationship Directors in building client relationships and delivering needs-based solutions. The role involves financial and credit analysis, preparing proposals, and coordinating with product partners.

The position is hybrid with base locations flexible between Castle Donington and Northampton. Travel may be required to serve clients across the East Midlands, combining home and office work.

Qualifications

• Experience working in a relevant client facing role within Commercial Banking (essential)
• A track record of gaining an understanding of customers' needs and delivering excellent customer service
• Strong verbal and written communication skills with experience of adapting your style and approach as required
• Experience of organising and prioritising your own workload and time effectively and adhering to strict deadlines (essential)
• The ability to understand and interpret financial data and undertake credit analysis (essential)
• A solid understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these

Responsibilities

• Provide support to the Relationship Directors to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers
• Enable proactive client management by attending client meetings as necessary and acting as the first point of contact for customers on daily credit-related enquiries
• Undertake and prepare appropriate financial, credit and profitability analysis and prepare the account remarks and creating proposals and presentations
• Support on day-to-day activities including client planning, pipeline management, co-ordination with product partners and ensuring data and call reports are accurately and timely updated
• Support with third party liaison, including discussions with external lawyers and valuers, collaborating with Group colleagues to deliver appropriate needs-based solutions for customers
• Monitor credit risk, including concern lists and credit control reports, and analyse management information

Job description

HSBC Corporate Banking in the UK seeks an experienced Relationship Support Analyst to assist Relationship Directors in building client relationships and delivering needs-based solutions. The role involves financial and credit analysis, preparing proposals, and coordinating with product partners.

The position is hybrid with base locations flexible between Castle Donington and Northampton. Travel may be required to serve clients across the East Midlands, combining home and office work.