Hybrid Client Relationship & Credit Support Analyst

HSBC Group; St. Ives; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

HSBC is seeking a Relationship Support Analyst to assist Relationship Directors in identifying customer needs and delivering fair, needs-based solutions. You will perform financial and credit analysis, prepare proposals, and coordinate with product partners while managing client communications.

The role is hybrid, based in Cambridge with travel to clients in the south east. You will act as a key liaison for client relationships and support on day-to-day credit-related inquiries.

Qualifications

• Strong verbal and written communication skills; ability to adapt style for different stakeholders.
• Experience of organising and prioritising workload and meeting deadlines.
• Ability to understand and interpret financial data and undertake credit analysis.
• Knowledge of regulatory frameworks and compliance requirements in financial services.

Responsibilities

• Support Relationship Directors to optimise client relationships and deliver needs-based solutions.
• Attend client meetings as required and be the first point of contact for day-to-day credit-related enquiries.
• Undertake financial, credit and profitability analysis and prepare account remarks and proposals.
• Coordinate with product partners and ensure data and call reports are updated timely.
• Liaise with external lawyers and valuers to deliver solutions to customers.
• Monitor credit risk using control reports and management information.

Skills

Verbal communication

Written communication

Credit analysis

Time management

Travel flexibility

Client relationship

Regulatory knowledge

Job description

HSBC is seeking a Relationship Support Analyst to assist Relationship Directors in identifying customer needs and delivering fair, needs-based solutions. You will perform financial and credit analysis, prepare proposals, and coordinate with product partners while managing client communications.

The role is hybrid, based in Cambridge with travel to clients in the south east. You will act as a key liaison for client relationships and support on day-to-day credit-related inquiries.