Relationship Manager - PA25CRMRQ1002

SS&C Technologies; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

SS&C Technologies is seeking a Relationship Manager to oversee client management across Wealth, Life & Pensions sectors. This role requires a high level of autonomy, focusing on optimizing service delivery and client satisfaction. Successful candidates will demonstrate strong decision-making, operational management skills, and the ability to drive continuous improvement in client relations. If you're looking to make an impact in a dynamic financial services environment, we encourage you to apply.

Qualifications

• Understanding of client business and product installations.
• Ability to manage staff leaders across departments.
• Experience in developing and implementing company policies.

Responsibilities

• Lead, manage, and own client management for Wealth, Life & Pensions clients.
• Ensure operational needs are managed to satisfaction levels.
• Serve as the primary client contact for service incidents.

Skills

Client management

Operational performance

Decision making

Team collaboration

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

SS&C Technologies requires a Relationship Manager to lead, manage, and own client management across Wealth, Life & Pensions clients. The Relationship Manager will be responsible for a specified set of clients, leading the relationship and service teams associated with this segment. The role demands a high degree of autonomy, including identifying opportunities, setting priorities, taking initiatives, making decisions, driving continuous improvement, and ensuring SS&C is professionally represented at all times.

About SS&C Technologies

SS&C is a global provider of investment, financial services, and software for the financial services and healthcare industries. Named to the Fortune 1000 list as a top U.S. company by revenue, SS&C is headquartered in Windsor, Connecticut, with over 20,000 employees across more than 90 offices in 35 countries. Approximately 18,000 financial services and healthcare organizations, from the largest institutions to local firms, utilize SS&C's products and services to manage and account for their investments.

About the Role

• Ensure operational needs and issues, both tactical and strategic, are managed to the highest satisfaction levels.
• Maintain quality service and operational performance within the parameters of program and delivery standards.
• Develop an understanding of client business and product installations to identify service needs, plan delivery, and promote proactive support to reduce downtime and costs.
• Serve as the primary client contact for resolving service incidents and escalating technical issues.
• Collaborate with sales and support teams to demonstrate support value and identify opportunities for expanded support services.
• Manage staff leaders across multiple departments or professionals requiring specialized knowledge.
• Exercise wide latitude in decision-making to achieve goals, establish operational objectives, and provide tactical leadership.
• Coordinate with senior management on cross-departmental issues, removing barriers to success.
• Participate in developing and implementing company policies, with accountability for departmental results.

EEO Statement / Non-agency Disclosure

We encourage applications from diverse backgrounds, especially from under-represented groups, to bring varied perspectives to our work. We value a workforce that is diverse in the broadest sense.

We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based services unless explicitly approached by SS&C Technologies.

Background Checks

Employment at SS&C is contingent upon background verification, including employment history, work eligibility, address proof, credit check, and criminal record check where permitted by law. Accurate submission of application information is vital and may be used in background checks.

SS&C Technologies is an Equal Employment Opportunity employer, committed to non-discrimination based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or other protected classifications.