Relationship Manager BB Relationships

Lloyds Bank plc; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

28 days holiday

Wellbeing initiatives

Parental leave policies

Job summary

Lloyds Banking Group in Birmingham is recruiting a Relationship Manager for the Business Banking Relationships team. You will deepen existing relationships with high-value clients, deliver proactive support, and coordinate the bank's proposition to help clients grow their businesses.

The role combines complex lending and treasury solutions with a tailored contact strategy, in a hybrid working model with two days per week on-site.

Qualifications

• Results-focused with a client outcomes mindset.
• Proven ability to retain and grow client relationships.
• Specialist credit/sector knowledge and digital tools familiarity.
• Identify opportunities to enhance income, balance sheet and market share.
• Growth mindset and adoption of key enablers to improve client experience.
• Demonstrates strong risk management and attention to detail.

Responsibilities

• Deliver first-class experience to a pooled set of high-value clients.
• Retain and grow deposits by offering the bank's propositions.
• Maintain a bespoke contact strategy with clients and work with the wider bank.

Skills

Results focused

Client retention

Specialist knowledge

Growth income

Growth mindset

Risk management

Job description

End Date Thursday 17 September 2026 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

We have an exciting opportunity to join our newly formed Business Banking Relationship Team. We provide outstanding support for businesses within the Business Banking sector and we're passionate about looking after our customers. The Business Banking Relationships team is focused on deepening existing relationships with High Value Business Banking clients through a new pooled RM model, supporting BCB’s ambitions to become the best bank for businesses by providing proactive relationship management to more complex Business Banking clients with their growth ambitions. As a Specialist Manager, you will be responsible for delivering a first-class experience to a pooled set of clients ensuring we retain business, rebuild trust, support their business ambitions and proactively offer support through bringing the whole bank to clients, whilst maintaining strong risk disciplines.

Job Title

Relationship Manager – Business Banking Relationships

Location

Birmingham

Salary

Competitive package available

Hours

Full Time

Working Pattern

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

What will you be doing?

Complex Lending from Term Loans to Working Capital Solutions such as Invoice Finance, Hire Purchase and Trade Seeking to retain and grow customer deposits. We have an expectation to grow the portfolio through bringing more of the bank's proposition to your existing clients Maintain a robust and bespoke contact strategy with your clients. You'll be an ambassador for change, an early adopter of tools designed to improve the client and colleague experience and support your wider team and function to work towards their goals.

Why Lloyds Banking Group?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What we need from you

• Results focused – You'll take personal responsibility for delivering results, whilst readily accepting change and focussing on client outcomes
• Client retention – Highly proficient at building and maintaining productive relationships with clients, always maintains excellent professional standards using tools available to support ownership of journeys and follow up with clients.
• Specialist knowledge – Uses specialist credit and sector knowledge, along with all available digital tools, to deliver excellent client experiences.
• Identifying ways to grow income, balance sheet and market share.
• People – Have a growth mindset and be keen to adopt and use key enablers that enhance the client experience and demonstrate the value a Pooled Relationship Manager brings to a client’s business.
• Risk management – You’ll demonstrate strong risk management skills, requiring attention to detail and a pro-active approach to anticipating potential risks

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.