Relationship Manager

BH Management Services LLC; Birmingham; On-site; GBP 33,000 - 41,000; Full time

Job summary

Aston Villa Football Club is seeking a Relationship Manager for the Venue Operations team at Bodymoor Heath Training Ground and Villa Park. You will manage a portfolio of Hospitality accounts, develop strong relationships, and provide world-class service on matchdays and events.

You will drive renewals and upsells, tailor solutions to exceed client expectations, and support travel trips while representing the Club as a professional ambassador.

Qualifications

• Experience in managing premium hospitality accounts and delivering high-level client service.
• Proven ability to coordinate events, travel and matchday activities for clients.

Responsibilities

• Manage portfolio of Hospitality accounts and build strong relationships.
• Drive renewals and upsells, contributing to revenue targets.
• Represent the Club at matchdays, events and travel trips.

Skills

Relationship management

Premium hospitality

Event coordination

Customer service

Job description

Department: Venue Operations Department

Hours of Work: 35 hours per week (including matchdays, evenings and weekends)

Contract Type: Permanent

Salary: £37,080 per annum

Location: Bodymoor Heath Training Ground / Villa Park

Closing Date: Tuesday 15 September 2026

The Department

The Venue Operations team are responsible for the delivery of our matchday hospitality and premium matchday experiences at Villa Park. This is an exciting time to join the team as we have expanded our range with over 15 areas and around 5,000 hospitality covers. We are continuing to grow - offering world-class, premium experiences in the Premier League and Champions League in an unrivalled atmosphere, helping our guests create the kind of matchday memories that last a lifetime.

The Role

We have an exciting opportunity for a Relationship Manager to join our team managing our portfolio of Hospitality accounts. This is a really varied role with no two days looking the same - one of your key focuses will be developing and building strong relationships with our seasonal members providing a world-class and professional service. This will include representing and playing an active role in our matchday experiences, non-matchday events and at travel trips - confidently representing the Club acting as a professional ambassador building strong relationships and promoting the Club.

Sales and revenue will also be a key element - you will drive renewals and upsells by tailoring solutions to go above and beyond our clients' expectations contributing to our revenue targets, key performance indicators and wider strategic growth initiatives.

For further information about the Role, please see the Role Profile.

The Person

This is an opportunity to elevate every matchday by nurturing relationships, driving loyalty and ultimately creating unforgettable experiences. We are looking for someone who can build genuine, long-lasting relationships confidently with demonstrable experience of managing multiple premium client accounts in a similar role. You will need to be comfortable being pro-active and driven in a fast-paced environment with a proven track record and desire to exceed targets. You will need to be able to deliver excellent customer service with clear, confident and accurate communication skills with the ability to manage challenging situations. Strong organisational and planning skills are a must, with the ability to manage multiple deadlines and guest needs simultaneously.

The role will predominantly be based at our Business Operations offices at Bodymoor Heath Training Ground, but there will also be frequent travel and work at Villa Park, particularly around our fixture schedule to support matchday preparation. The role will also require you to work flexibly - including working matchdays and events. There may also be an element of international travel to support our Executive Club.

Why Join Us?

There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding