Relationship Manager

Aimee Willow Connex; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Aimee Willow Connex in the United Kingdom is seeking a Relationship Manager for Asset Finance in the Construction and Recycling sector. This hybrid, field-based role requires proactively driving growth, developing SME relationships, and delivering exceptional customer service while meeting sales targets.

You will travel regularly to meet customers, industry events, and support business development. The role demands self-management, strategic planning, and the ability to build a personal contact

Responsibilities

• Proactively identify, pursue and convert new business opportunities to consistently meet or exceed sales targets.
• Build and maintain strong, long-lasting relationships with customers by understanding their needs and providing tailored solutions to foster repeat business.
• Manage the end-to-end sales cycle including ensuring timely and precise service delivery and providing customers with the relevant information to close the deal.
• Serve as a knowledgeable and credible finance partner by staying informed of relevant products, market trends, customer needs and competitive landscape.
• Act as a liaison between the company and its existing and prospective markets, negotiating terms of an agreement and closing sales while gathering valuable market and customer insights.
• Maintain accurate and up to date records of customer interactions, ensuring all compliance with both internal policies and external regulatory requirements.
• Work collaboratively with the Risk function to ensure the consistent alignment of objectives, adhering fully to the principles of the Enterprise Risk Management framework.
• Prepare comprehensive and well-structured credit applications to support informed lending decisions for customers.

Skills

Sales

Relationship management

Customer service

Credit applications

Job description

Relationship Manager- Asset Finance

Construction and Recycling

Hybrid

£50k- £70k plus Bonus

The Role

The Relationship Manager (RM) will drive business growth, while building and maintaining strong, long-term relationships with SME customers and key industry stakeholders. This role requires delivering exceptional customer experience and achieving agreed sales targets through a proactive sales approach. The role holder will work closely with the Operations Manager and administrative team to ensure seamless deal execution and a high standard of customer service.

This is a field-based role with an expectation for regular travel to meet with customers, attend industry events, and support business development activities as required. Excellent self-management, strategic planning and a disciplined approach to customer engagement are essential. The RM will develop and execute a personal contact strategy to maximise opportunities.

Responsibilities:

Sales

• Proactively identify, pursue and convert new business opportunities to consistently meet or exceed sales targets.
• Build and maintain strong, long-lasting relationships with customers by understanding their needs and providing tailored solutions to foster repeat business.
• Manage the end-to-end sales cycle including ensuring timely and precise service delivery and providing customers with the relevant information to close the deal.
• Serve as a knowledgeable and credible finance partner by staying informed of relevant products, market trends, customer needs and competitive landscape.
• Act as a liaison between the company and its existing and prospective markets, negotiating terms of an agreement and closing sales while gathering valuable market and customer insights.
• Maintain accurate and up to date records of customer interactions, ensuring all compliance with both internal policies and external regulatory requirements.
• Work collaboratively with the Risk function to ensure the consistent alignment of objectives, adhering fully to the principles of the Enterprise Risk Management framework.
• Prepare comprehensive and well-structured credit applications to support informed lending decisions for customers.

Regulatory

• Ensure full compliance with all governance, regulatory and internal requirements, including the accurate and timely completion of all reporting and review activities mandated by regulatory bodies.
• Work collaboratively with the Risk function to ensure the consistent alignment of objectives, adhering fully to the principles of the Enterprise Risk Management
• Consistently operate within the framework of the FCA regulations, ensuring that the principles of Treating Customers Fairly are fully embedded in all customer interactions and business practices.

Experience:

Essential