Relationship Management Director

Acin Limited; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a dynamic fintech company that is revolutionizing operational risk management for major banks. In this pivotal role, you will manage and expand relationships with high-profile clients, acting as a strategic advisor and advocate for their needs. Collaborating with various teams, you will ensure exceptional service delivery while identifying new commercial opportunities. This position offers the chance to work in a fast-paced environment with a focus on innovation and client success. If you thrive in a collaborative setting and are eager to make a significant impact in the financial services sector, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Enhanced Private Health Insurance

Life insurance with Smart Health services

Enhanced maternity and paternity leave

Discount platform via Perkbox

Employee Assistance Program

Cycle to work scheme

Electric Car Leasing

Regular company events and socials

Strong team culture

Qualifications

• Experience in managing high-value accounts in banking or financial services.
• Strong client focus and ability to build relationships effectively.

Responsibilities

• Manage and expand relationships with top-tier bank clients.
• Drive client engagement and satisfaction to ensure successful outcomes.

Skills

Client Relationship Management

Data Analysis

Problem Solving

Communication Skills

Teamwork

Sales Strategy

Education

Bachelor's Degree in Finance or Related Field

Tools

CRM Software

Data Analysis Tools

Job description

About us

Our product is all about collaboration and innovation. So are our people. We’re a small team, but we’ve got a big vision: to build a brand-new infrastructure for operational risk management. It’s not easy. We’re redefining the way some of the world’s biggest financial services companies and banks work with data. There are a lot of challenges – but a lot of opportunities to think and act creatively, too.

Backed by banks (JP Morgan, Citi, Barclays, Lloyds, BNP) and ratings agencies, Acin helps banks objectively manage their risk control landscape. Based on a network of peers, Acin’s data protocols connect a bank’s risk control data across their firm and industry leading to greater cost savings, and creating huge efficiency savings across the bank both in front and back-office operations.

The role

You will be responsible for managing and commercially expanding relationships with one or more of Acin’s clients, who are top tier banks. You will bethe interface between the bank(s) and Acin across the entire relationship. You will collaborate closely with teams across the organisation in order to provide a consistently high level of service to our clients. You will also be responsible for mentoring and developing more junior team members.

Main duties

• Build relationships with Acin’s bank clients, managing day-to-day interactions while developing new relationships and contacts to expand the network across the organisations, identifying and realising new commercial opportunities to drive company growth.

• Analyse accounts performance and industry trends to advise senior leadership on strategies and risks.

• Support the Head of Relationship Management in setting the strategic direction of the accounts to drive growth.

• Develop relationships to a ‘partnership’ engagement, establishing a trusted strategic advisor relationship with each client at a senior level (e.g. Chief Controls Officer) thereby ensuring success and growth.

• Drive increased engagement between the clients and Acin, ensuring clients are satisfied with the services they receive, we deliver desired outcomes and to improve upon any areas of dissatisfaction.

• Be the voice of the client. Gather their requirements and feedback and communicate this to the Product and Tech teams to influence the continued development of the product offering, acting as an advocate for your clients.

• Work with key stakeholders in the bank to support materials required for internal committees or regulatory responses.

• Own project management throughout the life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues to align different stakeholders to a common agenda and timeline; execute the plan with excellence coupled with strong communication across stakeholders.

• Present and lead client meetings in multiple different forums, including:

• Regular QBRS - on and off-site meetings to understand and discuss a client’s business requirements and business issues and explore how the product can help address and resolve these issues

• Assist Intelligence & Analytics team meetings to deliver the analysis, insights and value to key stakeholders, including co-ordinating follow-ups after meetings, managing timely responses to follow up questions and prioritising requests.

• Formal and informal review meetings to seek client feedback.

• Drive client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy of Acin.

• Become a product expert on the Acin platform and keep up to date with the evolution of our products and services.

• Leadership and mentorship of more junior members of the relationship management team, supporting their development in line with business needs.

• Assist with the development of client materials, including educational, marketing, and sales presentations.

• Constantly improve your industry knowledge through webinars / events / readings.

Requirements

• Demonstrated experience operating at a senior level in a client-facing or relationship manager role managing a small portfolio of high value accounts either within a bank or within the financial services practice of a consulting firm / analytics company.

• Demonstrated experience of first-class client focus, relationship building, problem solving and teamwork. Ability to determine a client’s goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur.

• Demonstrated experience significantly growing account revenues and/or achieving new sales targets using a strategic and consultative sales approach.

• A strong understanding of the banking industry (in particular Corporate and Investment Banking, Retail Banking).

• Proven ability to work in a demanding environment, managing multiple projects simultaneously and meeting tight deadlines.

• Effective, sharp, clear and succinct communication skills, both verbal and written, and the confidence to manage challenging dialogues.

• Strong data analysis, storytelling and presentation skills, with the ability to present to senior client stakeholders efficiently and compellingly.

• Demonstrates strong ability and desire to collaborate with colleagues to achieve client and company goals.

• Experience of mentoring and/or line managing small teams to achieve excellence.

Benefits

This is an exciting opportunity to join a fast-growing, dynamic fintech that is creating huge momentum in the market. Alongside a friendly, dynamic, and inclusive culture, we offer…

• 25 days annual leave plus bank holidays
• Enhanced Private Health Insurance for you and your family
• Life insurance, including access to their Smart Health services such as unlimited access to an online GP as well as a range of other health and wellbeing experts
• Enhanced maternity and paternity leave policies
• Perkbox - a discount platform and wellbeing resource centre.
• Employee Assistance Program – access to free counselling sessions and support through Perkbox.
• Cycle to work scheme
• Electric Car Leasing
• Hybrid working options + an amazing office in Central London
• Regular company events and socials
• A strong team culture where successes are celebrated together. Our core company values are get up and go, keep going, and always further.

Acin is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation and gender identity or expression.