Relationship Executive

cancerresearchuk; United Kingdom; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Cancer Research UK is seeking a Relationship Executive to manage ongoing, low to mid-value supporter relationships from home across the South of England and Wales. You will deliver excellent service via phone, mail and e-mail, and provide timely rewards and fundraising materials.

You will identify high-potential supporters and pass them to the Relationship Manager to grow income, while keeping records up to date and ensuring compliance with Fundraising Regulator standards.

Qualifications

• Experience of providing excellent customer service.
• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone.
• Good listening skills to build effective and valuable relationships with supporters.
• Excellent organisation and time management skills.

Responsibilities

• Manage ongoing contact for low value to mid value and light touch relationships including and not limited to; individuals, fundraising groups and corporate organisations.
• Provide excellent customer service to support fundraisers via phone, mail and e-mail.
• Provide timely contact to supporters, providing reward, recognition, and fundraising materials as required.
• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys.
• Ensure supporter records are entered and maintained on systems and associated pipelines.
• Dealing with compliance enquiries to ensure supporters are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.

Job description

Relationship Executive

£24,785- £28,000 plus benefits

Reports to: Team Manager Regional

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Home-based (South of England and Wales) Candidates must live in the region located in the map below: https://images.ctfassets.net/u7vsjnoopqo5/7DJs444LLZdT2RRA8gmcme/48ff6596009e74a6f72ac40c7efc52ec/south_region_relationship_executive_role.png?h=250

Closing date: 20th September 2026 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Competency based interview

What will I be doing?

• Manage ongoing contact for low value to mid value and light touch relationships including and not limited to; individuals, fundraising groups and corporate organisations.
• Provide excellent customer service to support fundraisers via phone, mail and e-mail.
• Provide timely contact to supporters, providing reward, recognition, and fundraising materials as required.
• Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys.
• Ensure supporter records are entered and maintained on systems and associated pipelines.
• Dealing with compliance enquiries to ensure supporters are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice.

What are we looking for?

• Experience of providing excellent customer service.
• Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone.
• Good listening skills to build effective and valuable relationships with supporters.
• Excellent organisation and time management skills.
• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues.
• Build internal networks for collaboration and knowledge sharing across the region and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
• Excellent attention to detail and experience of entering and managing data in a database system.
• Ability to understand the fundraising or charity/voluntary sector.
• Applicants must be willing to work flexibly with the ability to travel for internal meetings across the division (approx. 2 per year). Home office space required.

Eligibility criteria

Internal candidates should ideally have completed their 6-month 'getting started' period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

All internal candidates applying for a secondment, must have:

• completed their getting started period
• discussed their intention to apply and gained approval to apply with their line manager
• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

For information about internal learning and development at Cancer Research UK please visit Fuse.

Our organisation values are designed to guide all that we do.

• Bold: Act with ambition, courage and determination
• Credible: Act with rigour and professionalism
• Human : Act to have a positive impact on people
• Together: Act inclusively and collaboratively

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportuniti