Relationship Director, Hospitality & Leisure Secondment (Maternity Cover)

Barclays UK; London; On-site; GBP 75,000 - 120,000; Full time

Job summary

Une grande banque internationale recherche un Directeur de Relations pour son équipe Large Corporate à Londres. Le candidat retenu gérera un portefeuille de clients d'entreprise pour maximiser les revenus durables tout en établissant des partenariats lucratifs. Les compétences essentielles comprennent la gestion des parties prenantes et une connaissance approfondie des produits bancaires UK.

Qualifications

• Expérience avérée dans la gestion de relations clients.
• Compréhension des produits et services bancaires.
• Capacité à contribuer dans un environnement dynamique.

Responsibilities

• Gérer les relations avec les clients pour comprendre leurs objectifs financiers.
• Rechercher des tendances du secteur et recommander des solutions personnalisées.
• Documenter les interactions avec les clients pour la transparence.

Skills

Gestion des parties prenantes

Négociation

Communication

Analyse de données

Gestion des risques

Job description

Join us as a Relationship Director working within our Large Corporate team in our London office. The successful candidate will be specifically working within our Hospitality and Leisure team covering the broad church of discretionary spend clients across 8 sub-sectors including food and drink, travel, hotels, and leisure operators. The portfolio is biased towards Travel. As a Relationship Director in Corporate Bank (CB), you will be responsible for providing excellent customer service, building deep customer relationships, and managing a portfolio of corporate clients with a turnover exceeding approximately £25m per annum to maximize sustainable income.

Essential Skills:

• Strong stakeholder management
• Understanding of technical skills such as sales, communication, negotiation, credit, and debt structuring (via risk accreditation or targeted learning), utilizing relevant internal tools and frameworks.

Desired Skills:

• Knowledge of the Bank’s products, services, and policies, including income drivers, UK Corporate Banking products, and market competition.
• Ability to contribute effectively in a dynamic, fast-paced environment, sharing ideas and best practices as a team player.

This role is based in London and is a 12-month secondment.

You may be assessed on key skills relevant for success, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

Purpose of the role:

To establish and nurture profitable partnerships with corporate clients, acting as a bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.

Accountabilities:

• Manage client relationships to understand their financial goals, challenges, and risk tolerance, supporting data analysis from various sources to identify trends and areas for improvement.
• Research industry trends, regulatory landscape, and the competitive environment to inform strategic recommendations.
• Design customized solutions addressing clients' specific needs, incorporating a range of bank products and services.
• Communicate the value proposition of proposed solutions, justify recommendations, and negotiate beneficial terms.
• Guide clients in their financial decisions, risk management, and wealth strategies, keeping them updated on market trends.
• Assess and manage financial, legal, and operational risks, implementing measures to minimize potential losses.
• Document all client interactions and transactions for transparency and audit purposes, and communicate findings to support product development and bank strategy.
• Monitor client satisfaction and revenue metrics to evaluate relationship management effectiveness.
• Conduct market research to identify new opportunities, trends, and customer needs for business growth strategies.

Vice President Expectations:

• Contribute to strategy, drive requirements, and recommend changes, including resource and budget planning.
• Manage and develop teams, set responsibilities, and plan for future needs, including performance management and employee development.
• Demonstrate leadership behaviors to create an environment for colleagues to thrive, including listening, inspiring, aligning, and developing others.
• As a subject matter expert, guide technical direction, lead multi-year projects, and mentor less experienced team members.
• Advise stakeholders on functional and cross-functional impacts and alignments.
• Manage risks and strengthen controls, demonstrating accountability and comprehensive understanding of organizational functions.
• Collaborate across business areas to stay aligned with strategies.
• Create solutions through sophisticated analysis, research, and innovative thinking.
• Build and maintain trusting relationships with internal and external stakeholders, using influencing and negotiating skills.

All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset of Empower, Challenge, and Drive.