Relationship Development Assistant: Customer Support

West Brom Building Society; West Bromwich; On-site; GBP 25,010 - 25,864; Full time

Benefits offered by this job

Development opportunities

Generous holiday allowance

Paid volunteering days

Life assurance

Private medical insurance

Electric/Hybrid Car Scheme

Access to Perkbox benefits

Job summary

A financial institution in the UK is seeking a Relationship Development Assistant to enhance broker relations and deliver high-quality service. Key responsibilities include answering queries, assisting with payments, and ensuring compliance. The ideal candidate is customer-centric, communicates clearly, and thrives under pressure. The role offers a salary between £25,010 and £25,864 after probation, along with numerous benefits including generous holiday, volunteering days, and pension contributions.

Qualifications

• Experience in a telephone-based Sales and Support Team is desirable.
• Fluent in the Society’s Lending Policy and products.
• Willingness to learn and develop new skills.

Responsibilities

• Provide exceptional service to brokers via phone and email.
• Handle queries regarding products and services.
• Assist with payments and compliance tasks.
• Support team with promotional research and escalations.

Skills

Positive attitude

Calm communication

Customer-centric

Team collaboration

Initiative

Ability to work under pressure

Education

Experience in a financial customer service environment

Experience in a lending environment

Job description

A financial institution in the UK is seeking a Relationship Development Assistant to enhance broker relations and deliver high-quality service. Key responsibilities include answering queries, assisting with payments, and ensuring compliance. The ideal candidate is customer-centric, communicates clearly, and thrives under pressure. The role offers a salary between £25,010 and £25,864 after probation, along with numerous benefits including generous holiday, volunteering days, and pension contributions.