Relationship Banker: Client Growth & Banking Solutions

Bank of America; Abingdon; On-site; GBP 26,000 - 38,000; Full time

Job summary

Bank of America is seeking a customer-focused team member to engage clients in the lobby, assist with transactions via self-service channels, and educate on digital banking tools. The role emphasizes building relationships, understanding client financial needs, and guiding them to appropriate banking solutions.

Expect a 40-hour workweek with a daytime shift and strong emphasis on compliance, risk culture, and delivering an outstanding client experience in a collaborative office setting.

Qualifications

• Must be an enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Displays passion and drive to deliver a banking experience that improves clients' finances.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to do what is right for clients and the bank, in line with laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls efficiently.
• Drives the client experience and service quality.
• Manages cash responsibilities and ensures accuracy.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or equivalent

Bachelor's Degree or related Associate’s Degree

Job description

Bank of America is seeking a customer-focused team member to engage clients in the lobby, assist with transactions via self-service channels, and educate on digital banking tools. The role emphasizes building relationships, understanding client financial needs, and guiding them to appropriate banking solutions.

Expect a 40-hour workweek with a daytime shift and strong emphasis on compliance, risk culture, and delivering an outstanding client experience in a collaborative office setting.