Relationship Banker — Elevate Clients’ Finances

Bank of America; Salisbury; On-site; GBP 25,000 - 28,000; Full time

Job summary

Bank of America is hiring for a client-facing role in Salisbury, where you will engage clients in the lobby, educate them on self-service banking, and process cash transactions accurately. You will build relationships, understand financial needs, and connect clients to suitable solutions while adhering to laws and bank policies.

You will work with specialists in lending, investments, and small business to grow knowledge, manage center traffic, and deliver a superior client experience.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus
• Able to build relationships and collaborate across teams
• Capable of identifying client solutions based on needs
• Confident in teaching clients how to use self-service banking
• Follows processes and complies with laws and regulations

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service channels
• Process cash transactions accurately and efficiently
• Develop deep conversations to understand clients' financial priorities
• Grow knowledge by partnering with experts in lending, investments, and small business
• Manage center traffic, appointments, and outbound calls to enhance the client experience
• Uphold risk culture and operational excellence
• Ensure cash handling and customer service standards are met

Skills

Client Focus

Relationship Building

Communication

Problem Solving

Time Management

Sales Mindset

Adaptability

Team Collaboration

Learning Agility

Self-Motivation

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring for a client-facing role in Salisbury, where you will engage clients in the lobby, educate them on self-service banking, and process cash transactions accurately. You will build relationships, understand financial needs, and connect clients to suitable solutions while adhering to laws and bank policies.

You will work with specialists in lending, investments, and small business to grow knowledge, manage center traffic, and deliver a superior client experience.