Regulatory Program Lead, Compliance Frameworks

American Express; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible working model

Job summary

American Express is seeking a Regulatory Advisory Practices Manager to drive the ICS Compliance Program across international consumer and SME issuing activities. You will design, document, and sustain frameworks and tools enabling first-line teams to manage compliance risk consistently.

The role focuses on creating central infrastructure, reporting, and awareness programs, not hands-on advisory work within local teams. Hybrid/remote working options may apply depending on location.

Qualifications

• Experience in regulatory compliance, risk management, controls, audit, legal, governance, regulatory change, or a related role within financial services or another regulated environment.
• Working knowledge of compliance, regulatory risk, control, governance, or risk management concepts.
• Ability to analyze requirements, identify practical implications, and explain complex topics in clear, business-friendly language.
• Strong written communication skills, including the ability to draft procedures, guidance, summaries, training materials, or reporting commentary.
• Ability to manage multiple priorities, work through ambiguity, and deliver high-quality work with attention to detail within deadlines.
• Confidence working with cross-functional stakeholders and contributing in a matrixed environment.

Responsibilities

• Own the structure, documentation, and maintenance of the ICS Compliance Program, ensuring it clearly defines how compliance risk is identified, assessed, controlled, monitored, reported, and remediated.
• Define minimum standards for compliance risk metrics and reporting. Produce program-level reporting that gives leadership a clear view of the health of the compliance program.
• Translate enterprise compliance policies into clear first-line operating procedures, playbooks, and practical guidance. Develop and maintain playbooks for priority topics and review existing procedures to remove duplication, close gaps, and improve usability.
• Build and maintain a role-based regulatory awareness curriculum. Oversee the design of targeted learning materials, awareness guides, and knowledge resources.
• Establish and facilitate communities of practice that connect colleagues across jurisdictions, functions, and business teams.
• Identify and drive improvements to the compliance program, including clearer procedures, stronger reporting, and more effective training.
• Support first-line teams in understanding the business impact of new or changed regulatory requirements.

Skills

Regulatory compliance

Risk management

Governance

Regulatory change

Communication skills

Analytical thinking

Stakeholder management

Documentation

Education

Bachelor’s degree in law, business, finance

Job description

American Express is seeking a Regulatory Advisory Practices Manager to drive the ICS Compliance Program across international consumer and SME issuing activities. You will design, document, and sustain frameworks and tools enabling first-line teams to manage compliance risk consistently.

The role focuses on creating central infrastructure, reporting, and awareness programs, not hands-on advisory work within local teams. Hybrid/remote working options may apply depending on location.