Regulatory Performance Programme Manager

The Royal Borough of Kensington & Chelsea Council; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

The Royal Borough of Kensington & Chelsea Council is seeking a dedicated housing compliance leader to ensure council homes meet Awaab's Law and related regulatory standards. You will manage a dedicated team and drive proactive, data-informed improvements across Property Services.

You will develop and implement policies, engage with residents and communities, and present updates to senior leaders and councillors.

Qualifications

• Experience of working in social housing, preferably within a local housing authority or council setting.
• Solid working knowledge of Awaab's Law, HHSRS hazards and the built environment.
• Background in compliance, surveying or housing operations with policy development experience.
• Ability to translate complex regulations into clear, structured plans and roadmaps.
• Strong data analysis skills and ability to present performance data clearly to senior stakeholders.

Responsibilities

• Lead a team including a Special Projects Manager and Special Projects Coordinator to drive compliance and proactive service delivery.
• Oversee reactive and preventative actions in line with Awaab's Law and regulatory requirements.
• Develop policies, procedures and operating models across Property Services to deliver long-term improvements.
• Engage with residents through community initiatives and field visits to understand on-the-ground issues.
• Present complex regulatory updates and performance reports to senior leaders and council committees.

Skills

Social housing experience

Policy development

Stakeholder engagement

Data analysis

Education

Degree in housing/urban policy or property management

Job description

What you'll be doing

your primary focus will be ensuring Council homes are fully compliant with Awaab's Law and wider regulatory requirements under the Social Housing (Regulation) Act 2023. Managing a dedicated team that includes a Special Projects Manager and Special Projects Coordinator, you will oversee both reactive and preventative actions aligned with Housing Health and Safety Rating System (HHSRS) hazards. A key immediate priority will be leading operational preparations ahead of Phase 2 of Awaab's Law going live in November, ensuring working practices meet statutory timeframes and standards.

You will systematically review and develop policies, procedures and operational models within Property Services, moving beyond reactive fixes to establish long-lasting, proactive solutions for issues such as damp and mould. This role is dynamic and extends well beyond sitting behind a desk. You will regularly spend time in the field visiting properties, speaking with residents and running community engagement initiatives such as educational roadshows to encourage self-learning and gather direct feedback.

Collaboration and governance form a key part of your daily work. You will build strong working relationships across neighbourhood teams and responsive repairs, while confidently presenting complex regulatory updates and performance reports to senior leaders, council committees and elected councillors. By keeping pace with evolving consumer standards and future legislation, you will maintain organisational preparedness and ensure our service model consistently delivers positive outcomes.

For further details, please review the Job Description and Person Specification

What you'll bring

You will bring experience within social housing, preferably from a local housing authority or council setting, alongside a solid working knowledge of Awaab's Law, HHSRS hazards and the built environment. With a background in compliance, surveying or housing operations, you have proven experience in policy development, process design and service transformation. You are skilled at analysing performance data, troubleshooting complex housing management issues and translating technical regulations into clear, structured plans.

Your personal approach is aligned with the Council's core values of Putting Communities First, Respect, Integrity and Working Together. You are open, honest and dedicated to placing resident safety at the very top of your daily priorities. As an effective team player and communicator, you possess the gravitas and confidence needed to present high-level reports to councillors and senior stakeholders. Calm and resilient under pressure, you bring a proactive mindset that turns operational challenges into constructive improvements.

Why join us

At RBKC, we're all in - investing in our people, our communities and our future.

This role offers the opportunity to join an organisation dedicated to providing safe homes and lasting solutions for residents. You will step into a growing service where you can shape the future regulatory landscape, take ownership of compliance programmes and build long-term standards. You will be part of a supportive, cohesive department that values togetherness, where team members share knowledge and help one another navigate pressurised demands. Positioned at Grade I, the role offers continuous learning, professional development and clear room for career growth as our service expands across the borough.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, you will bring that 'we're all in' mindset directly to our housing compliance, getting stuck in to address complex regulatory requirements and environmental safety challenges. Getting things done means rolling up your sleeves whether you are in the office, reviewing policies or out on estates engaging with residents face to face. Navigating winter pressures and shifting legislation is not always smooth sailing, but every ounce of effort pays off as you build proactive, long-lasting solutions that safeguard homes across our borough.

Working Style

You will be based in the Borough for a minimum of three days a week, playing a key role in serving the local community. Whether you are collaborating in the office, reviewing policies or visiting properties in the field, you will be part of a dedicated team working directly with residents.

Positon and Interview Details

This role will require a basic DBS check

Interviews will take place on the W/C 19th October 2026

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range.

Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.