Regulatory & Ops Improvement Consultant

Description This; Swindon; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Nationwide in Swindon, United Kingdom, is seeking an Operational Improvement Consultant within the Legal, Regulatory & Mandatory (LRM) Projects, Delivery & Operations team. You will drive process improvements across customer communications, governance, controls and automation initiatives to enhance quality and reduce risk.

You will map current and future-state processes, document ways of working, analyse management information and collaborate with colleagues across the function to embed best

Qualifications

• Passion for continuous improvement with ability to simplify processes.
• Experience in process mapping and documenting current and future-state workflows.
• Strong analytical and problem-solving skills using data and root-cause analysis.
• Ability to interpret management information and performance metrics to inform decisions.
• Excellent organisational skills to manage multiple priorities in a fast-paced environment.
• Ability to build relationships and collaborate with stakeholders across projects, operations and delivery teams.
• Strong written communication with governance and control awareness.

Responsibilities

• Drive operational excellence across the LRM Communications function.
• Identify opportunities to increase efficiency and strengthen controls.
• Support governance, oversight and management information activities.
• Embed best practices and continuous improvement initiatives across teams.
• Collaborate with cross-functional colleagues to implement changes and monitor outcomes.

Skills

Process mapping

Process design

Analytical skills

Regulatory environment

Stakeholder management

Job description

Nationwide in Swindon, United Kingdom, is seeking an Operational Improvement Consultant within the Legal, Regulatory & Mandatory (LRM) Projects, Delivery & Operations team. You will drive process improvements across customer communications, governance, controls and automation initiatives to enhance quality and reduce risk.

You will map current and future-state processes, document ways of working, analyse management information and collaborate with colleagues across the function to embed best