Regulatory Investigations Support

Pertemps Thames Water; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary up to £40,000

26 days annual leave

Performance-related pay

Generous pension scheme

Health & wellbeing benefits

Job summary

Thames Water, the UK’s largest water company, seeks a Regulatory Investigations Support in Reading on a hybrid full-time basis. The role strengthens documentation control, gathers records and consolidates data to deliver to regulators on time, while programme-managing key workstreams with clear ways of working.

Base location is Reading with hybrid pattern and 36 hours per week. The role supports transparency with regulators and customers and offers a salary up to £40,000 per annum plus benefits.

Qualifications

• Experience of supporting compliance, regulatory, governance, audit or remediation activity within a regulated environment.
• Experience maintaining trackers, logs, records or documentation.
• Good organisational skills with ability to manage competing priorities and meet deadlines.
• Clear and accurate written and verbal communication, reporting and updates.

Responsibilities

• Preserve materials relating to regulatory investigations and create an archiving system for past, current and future case files.
• Programme management of critical workstreams with milestones to enable regulatory deadlines.
• Review and refresh policies around investigations to ensure consistency of approach.
• Draft timely responses to regulatory information requests across business units.
• Ensure regulatory submissions follow company processes and policies, including SoDA and IIDs.
• Manage governance and sign off in a timely manner and address issues raised.

Skills

Organisational skills

Attention to detail

Communication skills

Information handling

Job description

This Regulatory Investigations Support role in Reading sits within the Regulatory Investigations team at the UK’s largest water company, offering up to £40,000 per annum on a full-time contract. The postholder will strengthen document control processes, gather records and consolidate information so that documentation reaches regulators promptly. Responsibilities include preserving materials linked to investigations, building an archiving system for past, current and future case files, and programme‑managing critical workstreams with clear ways of working. Applicants should demonstrate strong organisational ability, meticulous attention to detail, competent information handling and confident communication skills. The position supports the company’s commitment to complete transparency with regulators and customers. As the UK’s largest water company, we are taking action for a new world of water ‑ fixing the problems of today and building resilience for tomorrow. This role will work within the Regulatory Investigations team to improve our document control process, gather records and consolidate data to enable us to provide documentation to the regulators in a timely manner. This role plays a key part in our commitment to maintain complete transparency with our regulators and customers.

Base location ‑ Hybrid ‑ Clear Water Court Reading RG1 8DB. Working pattern ‑ 36 hours Monday to Friday.

What you’ll be doing as a Regulatory Investigations Support

• Preserve materials relating to regulatory investigations and create a system for archiving documentation and data for past, current and future regulatory investigation files.
• Programme management of critical workstreams, setting up ways of working and clear milestones to enable compliance with regulatory deadlines.
• Review and refresh our policies and procedures around how we will respond to investigations to ensure consistency of approach.
• Draft timely and accurate responses to regulatory information requests, working across business to bring in subject matter expertise.
• Make sure all regulatory submissions follow the company processes and policies, including SoDA and IIDs.
• Manage governance and sign off in a timely manner, and drive positive action to address issues raised.

What you should bring to the role

The essential criteria to help you succeed in this role is:

• Experience of supporting compliance, regulatory, governance, audit or remediation activity within a regulated environment.
• Experience of maintaining trackers, logs, records or documentation.
• Good organisational skills, with the ability to manage competing priorities and meet deadlines.
• Good written and verbal communication skills, including the ability to produce clear and accurate reports and updates.
• Strong analytical skills, with the ability to review information, spot issues and draw clear conclusions.
• Strong attention to detail and ability to maintain accurate records, audit trails and supporting evidence.
• Ability to build effective working relationships and work collaboratively with a range of internal and external stakeholders.

Extra qualities that would be a great fit for our team

• Experience of preparing reports, updates or briefing material for internal stakeholders, governance forums or assurance activity.
• Experience in the water sector, utilities, infrastructure or another regulated industry.
• Experience of supporting responses to information requests, audits or reviews.
• Knowledge of the water regulatory environment, including Ofwat, the Environment Agency or Drinking Water Inspectorate requirements.

What’s in it for you

• Competitive salary of up to £40,000 per annum
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Performance‑related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values.

Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us

Learn more. We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.