Regulatory Healthcare Team Manager

Weightmans; Liverpool; On-site; GBP 60,000 - 90,000; Full time

Job summary

Weightmans in the UK is seeking a Team Manager (Healthcare regulatory) to lead a high-performing team, drive profitability, enhance service quality and client outcomes. You will partner with the Head of Client Delivery and other functions to ensure compliant and efficient delivery.

We welcome applicants from Regulatory and/or Healthcare Lawyers, or those with team operations management experience in professional services, who can develop people and implement process improvements.

Qualifications

• Experience managing and developing high-performing teams.
• Strong commercial awareness with focus on profitability and efficiency.
• Excellent communication and stakeholder engagement skills.
• Demonstrable ability to manage client relationships at a senior level.
• Strategic thinking with ability to identify growth opportunities.

Responsibilities

• Deliver exceptional quality of service and client satisfaction.
• Oversee service delivery against KPIs, SLAs and client expectations.
• Support client relationship management and drive continuous improvement.
• Ensure billing and client work align with service standards.
• Develop thought leadership initiatives to support client engagement.
• Drive operational and financial performance including revenue and profitability.

Skills

Team management

Regulatory knowledge

Healthcare sector

Client relationship management

Commercial awareness

Job description

About your new role

We are currently recruiting for a Team Manager (Healthcare regulatory) who will be responsible for leading a high-performing team, ensuring operational excellence and delivery of financial and client performance objectives. The role will focus on driving profitability, service quality and client satisfaction, alongside developing people, improving processes and supporting strategic growth.

The Team Manager will work collaboratively with the Head of Client Delivery and wider business functions to deliver exceptional outcomes for clients while maintaining compliance with legal and regulatory standards.

We are open to applications from Regulatory and/or Healthcare Lawyers with experience in Team Management and non-Lawyers with a background in Team Operations Management in other professional services or legal environments.

Key responsibilities

• Deliver exceptional quality of service, ensuring client satisfaction, retention and value delivery
• Oversee service delivery against agreed KPIs, SLAs and client expectations
• Support client relationship management and act on feedback to drive continuous improvement
• Ensure billing and client work are completed in line with agreed service standards
• Develop thought leadership initiatives (e.g. events, webinars, content) to support client engagement
• Drive operational and financial performance including revenue, profitability and utilisation targets
• Monitor financial metrics including WIP and cash collection to ensure delivery against budget
• Identify growth opportunities and support business development within target sectors
• Implement pricing strategies aligned with firm profitability protocols
• Collaborate across teams and functions (HR, Finance, Data & MI, Innovation) to deliver firm-wide success
• Lead or contribute to strategic initiatives that drive process improvement and innovation
• Embed the firm’s purpose and values in all activities
• Inspire and lead a high-performing, engaged and collaborative team
• Manage recruitment, succession planning and talent development to ensure capability across the team
• Coach and mentor team members to drive performance and professional growth
• Ensure appropriate resource planning, capacity management and utilisation across the team
• Foster a culture of accountability, diversity, innovation and inclusion

This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.

About You

You will ideally have previous experience and a demonstrable track record of managing teams within a professional services or legal environment.

We are particularly interested in individuals who bring strong operational leadership experience and the ability to drive both performance and client outcomes.

You will have:

• Experience managing and developing high-performing teams
• Strong commercial awareness with a focus on profitability and efficiency
• Excellent communication and stakeholder engagement skills
• Demonstrable experience in client relationship management at a senior level
• Strategic thinking and ability to identify growth opportunities
• A commitment to innovation and continuous improvement

Attributes

• Results-oriented with a proactive, entrepreneurial mindset
• Collaborative approach with strong cross-functional working
• Resilient and adaptable in a changing environment
• High levels of integrity and professionalism

Why work for us

Come and join our award-winning organisation and be part of a team where people truly matter.

Weightmans is a Leading national law firm, with strong international capabilities.

Weightmans has been recognised as a leading employer for the 19th consecutive year at Britain's Top Employers awards, and ranking top 10 in the list, the firm has also secured top positions in Chambers UK.

Why work for us? Take a look: Work for Weightmans: voted a top employer | Weightmans

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Work for a firm where people matter – work for Weightmans

We welcome applications from people of all backgrounds and identities and are committed to fostering an inclusive workplace where everyone feels respected, supported and able to reach their full potential. Our people-first culture is at the heart of everything we do, making Weightmans a place where you can develop your career and thrive.

Curious about what is it like to work at our firm? Visit our Life at Weightmans page for insights into our employee initiatives, responsible business commitments and much more!