Regulatory Case Manager — Hybrid | 12m FTC

Morgan Hunt UK Ltd; Greater London; Ibrido; GBP 29.000 - 35.000; Tempo pieno

Descrizione del lavoro

Morgan Hunt UK Ltd is partnering with a National Regulatory Body to recruit an Interim Regulatory Caseworker on a 12-month fixed-term contract with potential extension. Hybrid working with occasional office presence in London or Birmingham, 37.5 hours per week, salary £32,000 per annum.

The role covers licensing, customer enquiries and disputes, requiring strong case management, information gathering and evidence-based decision making.

Competenze

• Experience managing a varied caseload within regulatory, legal, investigative, licensing, complaints or similarly structured environments.
• Ability to gather and analyse complex information to reach evidence-based conclusions and recommendations.
• Understanding of regulation and/or utilities sector is advantageous.
• Strong customer service and stakeholder engagement skills, including handling difficult conversations.

Mansioni

• Manage a varied caseload of customer enquiries, complaints, disputes and licensing applications.
• Lead the resolution of customer disputes, enquiries and complaints in line with relevant processes and governance requirements.
• Assess licensing applications and make evidence-based recommendations.
• Gather, assess and analyse complex information from a range of sources to support robust decision-making.
• Present clear, concise and objective conclusions and recommendations, both in writing and verbally.
• Engage with customers and stakeholders to understand issues, gather information and provide timely responses.
• Maintain accurate and up-to-date case records and ensure information is documented.
• Collaborate with internal colleagues and subject matter experts to ensure cases are considered thoroughly.

Conoscenze

Regulatory case management

Stakeholder engagement

Customer service

Analytical thinking

Written and verbal communication

Regulatory / licensing knowledge

Descrizione del lavoro

Morgan Hunt UK Ltd is partnering with a National Regulatory Body to recruit an Interim Regulatory Caseworker on a 12-month fixed-term contract with potential extension. Hybrid working with occasional office presence in London or Birmingham, 37.5 hours per week, salary £32,000 per annum.

The role covers licensing, customer enquiries and disputes, requiring strong case management, information gathering and evidence-based decision making.