Regulated Complaints Investigator - Customer Outcomes

Go Car Credit Limited; Warrington; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Hybrid/office in Warrington or remote

25 days’ holiday plus bank holidays

Wellbeing support and EAP

Zusammenfassung

Go Car Credit Limited is seeking a dedicated Complaints Handler to investigate and resolve customer complaints across the journey. You will gather evidence, conduct fair investigations, and draft clear responses in line with regulatory requirements.

You will also identify recurring themes and support process improvements to prevent future issues. Working at our Warrington office, you will join a collaborative team with a strong focus on customer outcomes, quality service, and regulatory

Qualifikationen

• Experience handling customer complaints in a regulated environment.
• Strong investigation and evidence-gathering skills.
• Excellent written and verbal communication for customer letters and emails.
• Ability to build relationships with customers, colleagues, and third parties.

Aufgaben

• Take ownership of complaints from acknowledgement to final resolution.
• Gather, review and assess evidence from multiple sources.
• Draft clear, well-reasoned responses in line with regulatory requirements.
• Identify recurring themes and support service-improvement initiatives.

Kenntnisse

Complaints handling

Regulated environment

Investigation skills

Customer service

Communication

Jobbeschreibung

Go Car Credit Limited is seeking a dedicated Complaints Handler to investigate and resolve customer complaints across the journey. You will gather evidence, conduct fair investigations, and draft clear responses in line with regulatory requirements.

You will also identify recurring themes and support process improvements to prevent future issues. Working at our Warrington office, you will join a collaborative team with a strong focus on customer outcomes, quality service, and regulatory