Registration Officer

London South Bank University; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Holiday 26.5 days

Professional development opportunities

Flexible working

Job summary

London South Bank University is recruiting a Registration Officer within the Student Operations department. The role focuses on ensuring a smooth applicant-to-student journey, managing enrolment and related tasks within Academic Services.

You will work with multiple teams, maintain accurate student records, and support the testing of new systems while delivering excellent customer service to students and colleagues throughout the university.

Qualifications

• Experience in student administration or similar enrolment processes.
• Strong communication and customer service skills.
• Ability to work accurately with data in a busy environment.

Responsibilities

• Handle enrolment and re-enrolment processes.
• Update the Student Record System accurately and in a timely manner.
• Test and contribute to upgrades of systems and processes.
• Prepare and dispatch exam certificates.
• Welcome and assist new students at enrolment.

Skills

Excellent communication

Customer focused

Attention to detail

Team player

Flexible under pressure

Higher education sector knowledge (adv

Tools

MS Office

Job description

About Us

It’s an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we’re shaping the future of tertiary education for a global, technology-driven economy – rooted in London.

Professional and technical education has been central to LSBU Group’s mission since our founding in 1892. Today, as London’s first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.

Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.

Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers – united in our mission: to challenge social and economic inequalities through applied education, insight and partnership.

We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.

Our new strategy, Connecting , sets out a bold, ambitious vision for LSBU Group and it’s developed in collaboration with colleagues, student groups, partners and stakeholders.

Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.

Working for us

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.

To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.

At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.

You will be part of a great team, turning your passion into purpose.

The role

London South Bank University are excited to be recruiting for the post of Registration Officer to join the Student Operations department.

Students are at the heart of everything a modern University does. And this role is a vital one in, among other things, ensuring the journey from applicant to student is as smooth and painless as possible. Enrolment and re-enrolment of students is at the core of this role but it has so much more to it. You will be working with other members of the Academic Services team within Student Operations and the wider University professional service groups on a range of activities.

This is a position where very few days are the same. Your time will be spent working with one of our many collaborations, updating student records to ensure that the information in the Student Record System is up to date, accurate and available for those that need it, testing new and upgraded systems, preparing and dispatching exam certificates and welcoming new students at their enrolment and so much more.

What You Will Bring

• IT literate, especially with MS Office products
• Highly customer focussed
• Great communicator
• Task focused
• Able to work flexibly in an intense, pressured environment.
• Detail orientated
• Previous knowledge of the higher education sector is an advantage, but an enthusiastic team player with excellent IT skills, an attention to detail and a passion for maximising the customer experience are more important.

This is a full-time, fixed term (1 year) post.

Benefits

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached.

The closing date for applications is Sunday 22nd November 23.59 pm

Interview/assessment - week commencing 30th November

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

We reserve the right to close the vacancy early, should we receive sufficient applications.