Registered Service Manager

NFP People; West Alvington; On-site; GBP 46,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Long service awards

Enhanced sick pay

Employee Assistance Programme

Learning & development opportunities

Blue Light Card discounts

Real Living Wage Employer

Job summary

Not For Profit People is recruiting on behalf of a leading women's charity for a Registered Service Manager to lead a specialist residential family centre supporting mothers and their children. Plymouth-based role offering £46,000–£52,000 per year, 37.5 hours, permanent contract.

You will oversee a trauma-informed, child-centered service with a multidisciplinary team, drive safeguarding, compliance and continuous improvement, and support families to achieve lasting change.

Qualifications

• Minimum supervisory/management experience
• NVQ Level 5 Diploma or working towards it (within 6 months)
• Strong Ofsted knowledge and residential childcare legislation
• Experience managing and motivating teams in a regulated setting
• Knowledge of safeguarding and risk management
• Excellent communication and stakeholder management skills
• Commitment to trauma-informed and strengths-based practice

Responsibilities

• Lead day-to-day operation of the residential family centre.
• Ensure Ofsted compliance and relevant legislation.
• Create a safe, nurturing, trauma-informed environment.
• Lead, supervise and develop a multidisciplinary team.
• Oversee parenting assessments and resident support plans.
• Manage service quality, audits, inspections and improvements.
• Maintain safeguarding processes and risk management practices.
• Manage budgets, resources and occupancy levels.
• Build relationships with families, commissioners and regulators.
• Participate in on-call rota and provide operational leadership.

Skills

Supervisory experience

Stakeholder management

Communication

Safeguarding

Trauma-informed practice

Team leadership

Risk management

Person-centred support

Education

NVQ Level 5 Diploma in Leadership and Management for Residential Childcare

Social Work England registration or equivalent

Job description

Registered Service Manager (Residential Family Centre)

Location: Plymouth

Salary: £46,000 - £52,000 per annum (dependent on qualifications and experience)

Hours: 37.5 hours per week

Contract: Permanent

Not For Profit People are recruiting on behalf of a leading women's charity for a Registered Service Manager to lead a specialist residential family centre supporting mothers and their children.

This is an exceptional opportunity for an experienced Registered Manager or Deputy Manager ready to take the next step in their career within a highly specialised residential setting.

The service provides residential support to mothers and their children, including pregnancy stabilisation support and comprehensive parenting assessments. Working within a trauma-informed environment, the team helps families build stability, strengthen parenting capacity and achieve positive outcomes while ensuring the safety and well being of children remains at the heart of all practice

Key Responsibilities

• Lead and manage the day-to-day operation of a residential family centre.
• Ensure compliance with Ofsted regulations and relevant legislation.
• Create and maintain a safe, nurturing and trauma-informed environment for families.
• Lead, supervise and develop a multidisciplinary team.
• Oversee parenting assessments and resident support plans.
• Manage service quality, audits, inspections and continuous improvement activity.
• Maintain effective safeguarding processes and risk management practices.
• Manage budgets, resources and occupancy levels.
• Develop positive relationships with families, commissioners, regulators and partner agencies.
• Participate in the on-call rota and provide operational leadership when required

About You

You will have:

• At least one year of supervisory or management experience.
• NVQ Level 5 Diploma in Leadership and Management for Residential Childcare, or be working towards it or willing to commence within six months of appointment; alternatively, Social Work England registration or an equivalent relevant professional registration.
• Strong working knowledge of Ofsted requirements and residential childcare legislation.
• Experience managing and motivating teams within a regulated environment.
• Knowledge of safeguarding, risk management and person-centred support.
• Excellent communication, organisational and stakeholder management skills.
• A commitment to trauma-informed and strengths-based practice

Benefits include:

• 25 days annual leave plus bank holidays.
• Birthday leave.
• Long service awards, including additional annual leave and milestone payments.
• Enhanced company sick pay scheme.
• Employee Assistance Programme.
• Extensive learning and development opportunities.
• Blue Light Card discounts and benefits.
• Commitment as a Real Living Wage Employer

If you are an experienced leader with a passion for supporting women and families to achieve lasting change, we would love to hear from you.

Please note: Applicants must have the right to work in the UK. Unfortunately, visa sponsorship is not available for this role and This role is open to women only under Schedule 9, Part 1 of the Equality Act 2010