Registered Manager Woking / Guildford

TN United Kingdom; Woking; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Registered Manager to lead their care team. This role involves overseeing daily operations, ensuring compliance, and delivering exceptional training to staff. The ideal candidate will have strong organizational and communication skills, a passion for care, and a recognized qualification in health and social care. Join a supportive family-like environment where your contributions will make a significant difference in the lives of customers. If you are driven and ready to grow the service, we encourage you to apply!

Benefits

Supportive team environment

Celebration of birthdays and holidays

Ongoing training and development

Qualifications

• Previous experience managing a domiciliary care service is required.
• Must possess a recognized qualification in health and social care.

Responsibilities

• Oversee daily operations and ensure highest quality care for customers.
• Deliver initial and ongoing training for the care team.
• Manage employee relations and handle escalated customer complaints.

Skills

Organizational Skills

Communication Skills

Leadership Abilities

Financial Skills

Risk Management

Education

NVQ4

RMA

Level 5 Diploma in Leadership for Health and Social Care

Job description

Job Description:

We are seeking a highly motivated and experienced Registered Manager to join our team.

As the Registered Manager, you will be responsible for overseeing daily operations, delivering initial and ongoing training for the care team, and ensuring the highest quality care for customers. This leadership role requires strong organizational skills, excellent communication, support and leadership abilities, and a passion for providing exceptional care.

The role will require you to:

1. Coordinate and follow up on all referrals, ensuring assessments are conducted promptly.
2. Ensure, through the assessment process, that risks are managed safely for the organization, care assistants, and customers.
3. Ensure care and support plans are person-directed.
4. Conduct reviews at regular intervals as required by the customer’s service package and regulatory standards.
5. Maintain full CQC compliance at all times.
6. Meet all contractual requirements.
7. Identify and coordinate staff rotas to ensure appropriately skilled and trained staff are deployed efficiently to meet service user needs.
8. Manage employee relations, complaints, and concerns.
9. Identify and secure new business to grow the service.
10. Deliver and schedule initial and ongoing training for the care team in line with company policies.
11. Organize and coordinate recruitment activities for care assistants.
12. Handle escalated customer complaints promptly.
13. Conduct supervisions and appraisals.
14. Address underperformance and create performance improvement plans.
15. Apply relevant legislation effectively.

The successful applicant must be a driver with access to their own vehicle, have previous experience managing a domiciliary care service, and be confident in growing the service.

Strong communication and financial skills are essential, along with a detailed understanding of health and wellbeing.

The candidate must possess a recognized qualification such as NVQ4, RMA, or Level 5 Diploma in Leadership for Health and Social Care.

If you are a dedicated professional passionate about providing exceptional care, we encourage you to apply. Join our team and make a difference in the lives of our customers.

We also take care of our team throughout the year — whether it's birthdays, Christmas, awards, or just because it’s a Thursday. We’re a family here to support you today, tomorrow, and every day after.