Registered Manager

Cera; Swanley; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Training and development

Lifeworks discount platform

Refer a Friend scheme

Job summary

Cera is seeking a Registered Branch Manager in the United Kingdom to lead and develop a high-performing, compliant branch. You will oversee service delivery, budget adherence and partnerships with local authorities to secure new contracts.

You’ll build a capable team, drive person-centred care, ensure regulatory compliance, and collaborate with Finance and Operations to monitor expenditure and performance. This is a chance to shape care through technology-enabled services.

Qualifications

• Experience in a regulated care environment.
• SVQ/NVQ Diploma Level 5 Health and Social Care desirable.
• Registered with SSSC (Scotland only).
• Knowledge of Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
• Ability to lead a team and oversee budgets.
• Experience of leading a domiciliary setting.
• Experience with Service Users with additional support or complex needs.
• Commitment to delivering high-quality care.

Responsibilities

• Adopt a Carer-first approach and improve care delivery in the community.
• Oversee creation of personalised, person-centred support packages.
• Review and amend service packages with branch and central teams.
• Deliver actions for identified quality improvements.
• Audit records to meet regulatory standards.
• Oversee implementation of Cera policies and ensure compliance.
• Maintain operations within budget and parameters set.
• Collaborate with Finance and Operations to monitor weekly expenditure.
• Develop relationships with Local Authorities to secure new contracts.
• Participate in Skills for Care Managers Network and industry initiatives.
• Plan and attend regular stakeholder meetings.

Skills

Leader

Budget management

Team leadership

Stakeholder management

Regulatory compliance

Education

SVQ/NVQ Diploma Level 5 Health and Social Care

Job description

Position

Registered Branch Manager

Reporting to

Regional Operations Manager

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About you

We are looking for a passionate and commercial leader to support the growth and development of our branch and as an extension of our Cera family. As one of the largest service providers we have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

This is an incredibly exciting opportunity for a natural leader who adopts both a commercial and people first approach and enjoys the challenge of building a successful team in partnership with our local authorities.

You will be responsible for developing the people and processes that result in a high-performing and compliant branch, as well as, continuing to work to align these with the wider Cera teams.

Responsibilities

• Adopt a Carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our communities.
• Oversee the creation of individualised, person-centred support packages that work towards meeting identified outcomes with the service users, their carer's and the purchasing authority.
• Take an active role in reviewing and amending service packages in partnership with branch staff and central teams.
• We regularly evaluate service goals and quality objectives and need our Registered Managers to undertake this and deliver actions for areas identified as requiring improvement.
• Accurate and legible records are key to help us monitor our support for our service users but also to meet our regulatory requirements. You will be regularly auditing our records and files to make sure they meet standards.
• Whilst our people and service users are our most important focus you will also be responsible for overseeing the implementation and monitoring of Cera policies and procedures as well as taking action where individuals do not adhere to these.
• Ensure compliance with statutory and Cera requirements on all reportable areas within the service provision.
• Maintain the operations of Cera at the standard agreed with the Regional Director and Quality & Compliance team, within the financial budget or other parameters set.
• Partner with Finance and Operations colleagues to measure weekly expenditure to ensure budget is maintained.
• Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.
• Commit to join and actively participate in the Skills for Care Managers Network to help to further develop our profile within the industry.
• Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for

• Previous experience working in a regulated care environment is a must.
• SVQ/NVQ Diploma level 5 Health and Social Care would be desirable but not essential.
• Registered with SSSC (Scotland only)
• Someone compliant with the knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
• A leader, someone comfortable leading a team and overseeing budgets.
• Knowledge of leading a team and working within a multi-disciplinary environment.
• Previous experience of working as a manager within a domiciliary setting.
• Experience of working with Service Users who have additional support or complex needs.
• A leader with a passion for delivering excellent care to a high standard.
• Great Career development opportunities with a fast-growing Company.
• Hardworking team looking to utilise Technology to improve Home Care in the UK.

You’ll have access to

• Training and development for your role and future Career with Cera
• Lifeworks discount platform and Employee Assistance Programme
• Refer a Friend scheme

What’s it like to be part of the Cera Team?

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You’ll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.