Registered Manager

Empower Digital Limited; Leatherhead; On-site; GBP 52,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Job summary

Caremark (Mid-Surrey) is seeking an experienced Registered Manager to lead our established domiciliary care service, delivering high-quality, person-centred home care to older people and adults with diverse needs across the local area.

The role involves ensuring full CQC compliance, overseeing quality assurance and governance, and growing the service through strong stakeholder relationships with clients, families, authorities and healthcare professionals.

Qualifications

• Proven experience as a Registered Manager or Deputy Manager in a domiciliary / home care setting.
• Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
• Strong knowledge of CQC requirements, safeguarding, Mental Capacity Act and best practice in community care.

Responsibilities

• Acting as the CQC Registered Manager and ensuring full compliance with CQC regulations and Fundamental Standards.
• Leading the day-to-day operations of the service, including quality assurance, governance, safeguarding and audit systems.
• Recruiting, training, supervising and developing a team of Care Workers and office staff.
• Overseeing client assessments, person-centred care planning and regular reviews.
• Matching Care Workers to clients based on needs, culture, language and location for consistency of care.
• Building strong relationships with clients, families, local authorities, commissioners and healthcare professionals.
• Driving service growth, maintaining high occupancy of care hours, and delivering excellent client outcomes.
• Managing complaints, incidents and continuous improvement.
• Participating in on-call arrangements as required.

Skills

Leadership

Communication

Organisational skills

CQC knowledge

Driving licence

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Caremark (Mid-Surrey) is seeking an experienced and motivated Registered Manager to lead our established domiciliary care service. We provide excellent quality, personalised home care to older people, adults, people with learning or physical disabilities, those living with dementia, and people requiring end-of-life care - enabling them to live independently in their own homes.

We are registered with the Care Quality Commission (CQC), members of the United Kingdom Homecare Association (UKHCA), and our training is accredited by the International Institute of Risk and Safety Management (IIRSM). Consistency of care, person-centred support, and high standards are at the heart of everything we do.

Role

As Registered Manager you will hold overall responsibility for the safe, effective and compliant delivery of our home care service.

• Acting as the CQC Registered Manager and ensuring full compliance with CQC regulations and Fundamental Standards
• Leading the day-to-day operations of the service, including quality assurance, governance, safeguarding and audit systems
• Recruiting, training, supervising and developing a team of Care Workers and office staff
• Overseeing client assessments, person-centred care planning and regular reviews
• Matching Care Workers to clients based on needs, culture, language and location for consistency of care
• Building strong relationships with clients, families, local authorities, commissioners and healthcare professionals
• Driving service growth, maintaining high occupancy of care hours, and delivering excellent client outcomes
• Managing complaints, incidents and continuous improvement
• Participating in on-call arrangements as required

About You

We are looking for someone who is passionate about high-quality, person-centred care and has:

• Proven experience as a Registered Manager or Deputy Manager in a domiciliary / home care setting
• Level 5 Diploma in Leadership for Health and Social Care (or equivalent / willingness to complete)
• Strong knowledge of CQC requirements, safeguarding, Mental Capacity Act and best practice in community care
• Excellent leadership, organisational and communication skills
• A full UK driving licence and access to a vehicle (essential for local travel)
• A caring, professional and resilient approach

A nursing or clinical background is desirable but not essential.

Why join Caremark (Mid-Surrey)?

• Opportunity to lead a well-regarded local service with a strong reputation for quality
• Supportive franchise network with established systems, training and quality frameworks
• Competitive salary (dependent on experience) + potential bonuses
• Friendly, values-driven team culture focused on making a real difference

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