Regional Workplace Experience Manager (Hard Services)

JR United Kingdom; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Regional Workplace Experience Manager in Southampton to oversee and elevate employee experiences across multiple sites. The role involves leading teams, fostering collaboration, and driving operational excellence to meet client satisfaction through innovative workplace strategies.

Qualifications

• Proven experience in senior workplace or facilities management.
• Strong leadership and team management skills.
• Understanding of health and safety regulations.

Responsibilities

• Lead and support workplace teams to deliver outstanding service.
• Conduct performance reviews and development programs.
• Oversee delivery of all workplace services.

Skills

Leadership

Communication

Team Management

Stakeholder Management

Analytical Skills

Tools

Workplace Management Systems

Microsoft Office Suite

Job description

Regional Workplace Experience Manager

Location: Southampton

Hours of work: 40

Contract Type: Permanent

The Regional Workplace Experience Manager is responsible for overseeing and elevating the workplace experience across multiple sites within the client contract.

In this role, you will drive operational excellence by fostering a welcoming, engaging, and productive environment that aligns with the client’s vision and ISS’s standards of service delivery.

Job Description

Leading and inspiring workplace teams, you will implement strategic initiatives to enhance the overall experience for end users while maintaining operational efficiency.

Acting as a key liaison between stakeholders, you will ensure clear communication, collaboration, and a consistent approach to delivering exceptional workplace experiences.

This is an exciting opportunity to shape and develop dynamic workplace environments, championing innovation and continuous improvement to improve client satisfaction and team performance.

Key Responsibilities

• Lead, motivate, and support workplace teams across the region to deliver outstanding service
• Foster a culture of collaboration, professionalism, and continuous improvement
• Conduct regular performance reviews, training, and development programs for the workplace teams
• Oversee the delivery of all workplace services, including reception, cleaning, maintenance, catering, and events, ensuring they meet SLAs and KPIs
• Conduct regular site visits to monitor service standards, address issues, and engage with on-site teams
• Manage escalations and implement solutions to ensure seamless operations
• Partner with the client to understand their evolving needs and adapt services to enhance workplace experiences

Professional and Personal Competencies/Qualifications

• Proven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sites
• Strong leadership and team management skills, with a track record of building and motivating high-performing teams
• Excellent communication, relationship-building, and stakeholder management skills
• Proficiency in using workplace management systems and Microsoft Office Suite
• Understanding of health and safety regulations and sustainability practices
• Budget management experience and ability to analyse financial data effectively

The Company

ISS is a world-leading workplace and facility management company, committed to making the world work better by connecting people and places. We understand every aspect of the user experience and are dedicated to delivering high standards through innovative solutions and caring people.

We offer a challenging and exciting career with opportunities for development, growth, and making a difference. ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.