Regional Workplace Experience Manager (Hard Services)

JR United Kingdom; Basingstoke; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is looking for a Regional Workplace Experience Manager to oversee the workplace experience across multiple sites. The role involves leading teams, driving operational excellence, and collaborating with stakeholders to implement strategic initiatives, enhance user experiences, and ensure high service standards.

Benefits

Challenging and rewarding career environment

Commitment to diversity and equality

Development and growth opportunities

Qualifications

• Proven experience in senior workplace, facilities or hospitality management, preferably across multiple sites
• Strong leadership and team management skills
• Excellent communication and relationship-building skills

Responsibilities

• Lead, motivate, and support workplace teams across the region
• Conduct performance reviews, training, and development programs
• Oversee delivery of workplace services ensuring they meet standards

Skills

Leadership

Communication

Team Management

Stakeholder Management

Collaboration

Education

Experience in senior workplace, facilities, or hospitality management

Tools

Workplace management systems

MS Office

Job description

Regional Workplace Experience Manager

Location: Birmingham

Hours of work: 40

Contract Type: Permanent

The Regional Workplace Experience Manager is responsible for overseeing and elevating the workplace experience across multiple sites within the client contract.

In this role, you will drive operational excellence by fostering a welcoming, engaging, and productive environment that aligns with the client’s vision and ISS’s standards of service delivery.

Job Description

Leading and inspiring workplace teams, you will implement strategic initiatives to enhance the overall experience for end users while maintaining operational efficiency.

You will act as a key liaison between stakeholders, ensuring clear communication, collaboration, and a consistent approach to delivering exceptional workplace experiences.

This is an exciting opportunity to shape dynamic workplace environments, champion innovation, and drive continuous improvement, impacting client satisfaction and team performance.

Key Responsibilities

• Lead, motivate, and support workplace teams across the region to deliver outstanding service
• Foster a culture of collaboration, professionalism, and continuous improvement
• Conduct performance reviews, training, and development programs for workplace teams
• Oversee delivery of workplace services (reception, cleaning, maintenance, catering, events), ensuring they meet SLAs and KPIs
• Perform regular site visits to monitor standards, address issues, and engage with on-site teams
• Manage escalations and implement solutions for seamless operations
• Partner with the client to understand evolving needs and adapt services to improve workplace experiences

Professional and Personal Competencies/Qualifications

• Proven experience in senior workplace, facilities, or hospitality management, preferably across multiple sites
• Strong leadership and team management skills, with a history of building high-performing teams
• Excellent communication, relationship-building, and stakeholder management skills
• Proficiency in workplace management systems and MS Office
• Knowledge of health and safety regulations and sustainability practices
• Experience in budget management and financial data analysis

The Company

ISS is a global leader in workplace and facility management, committed to connecting people and places to improve how the world works. We understand the user experience deeply, working closely with our customers daily.

Our solutions combine intelligence, high standards, and caring people to help our customers achieve their goals—whether in hospitals, innovative businesses, or airports. We are dedicated to responsible business practices and fostering a diverse, inclusive workplace.

We offer a challenging and rewarding career environment where everyone can develop, grow, and make a difference. Join us and be part of a passionate team. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is an inclusive employer welcoming applicants of all backgrounds, ages, and identities, committed to diversity and equality.