Regional Trainer Education & Professional Services South East

Zest Optical; England; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Company car

Pension contribution

Life assurance

Employee Assistance Programme

Job summary

Zest Optical is seeking a Trainer - Education & Professional Services to cover the South East of England. This role combines field-based training with professional services, technical support and educational projects for eye care professionals.

You'll deliver product, technical, sales and retail training to optical practices, educate on ophthalmic lens products, and develop training initiatives to boost knowledge and sales performance. A Dispensing Optician qualification is required.

Qualifications

• Dispensing Optician qualification required.
• Experience in training, professional services or customer education is advantageous.
• Excellent presentation and communication skills.
• Confident delivering training to individuals and groups.
• Strong relationship-building and influencing skills.
• Commercial awareness with understanding of sales performance.
• Highly organised and able to manage a field-based diary independently.
• Will travel throughout the South East, including overnight stays.
• Full UK driving license.

Responsibilities

• Deliver product, technical, sales and retail training to optical practices across the South East.
• Educate eye care professionals on ophthalmic lens products, services and solutions.
• Develop training initiatives to improve product knowledge and sales performance.
• Support the Professional Services Manager with projects, presentations and educational content.
• Work alongside the field sales team to deliver customer training and account support.
• Provide technical guidance to customers, colleagues and Customer Service teams.
• Respond to training and technical enquiries through telephone support and field visits.
• Support laboratory tours, CET presentations and other educational activities.
• Organise and support customer training events and CET sessions.
• Build strong relationships with customers and internal departments.
• Gather customer feedback and provide insight to the wider business.
• Monitor competitor activity and developments within the ophthalmic lens market.
• Attend relevant optical trade shows, conferences and company meetings.
• Effectively manage your diary and territory to maximise customer-facing time.

Skills

Presentation skills

Communication skills

Relationship building

Organisational skills

Self-motivation

Travel readiness

Education

Dispensing Optician qualification

Job description

Regional Trainer Education & Professional Services South EastZest Optical is working in partnership with a leading ophthalmic lens manufacturer to recruit an experienced Trainer - Education & Professional Services to cover the South East of England.This is an excellent opportunity for a Dispensing Optician with strong ophthalmic lens knowledge who is passionate about education, training and supporting the development of eye care professionals.Working closely with optical practices throughout the South East, you'll plan and deliver engaging product, sales and retail training while providing technical and professional support to customers and internal teams.The position combines field-based customer training with professional services, technical support and wider educational projects, making it ideal for someone who enjoys sharing their expertise and building strong relationships across the optical industry.

Trainer - Role & Responsibilities

• Deliver engaging product, technical, sales and retail training to optical practices across the South East.
• Educate eye care professionals on ophthalmic lens products, services and solutions.
• Work with customers to develop KPIs around sales volumes and product mix.
• Develop creative training initiatives to improve product knowledge and sales performance.
• Support the Professional Services Manager with projects, presentations and educational content.
• Work alongside the field sales team to deliver customer training and account support.
• Provide technical guidance to customers, colleagues and Customer Service teams.
• Respond to training and technical enquiries through telephone support and field visits.
• Support laboratory tours, CET presentations and other educational activities.
• Organise and support customer training events and CET sessions.
• Build strong relationships with customers and internal departments.
• Gather customer feedback and provide insight to the wider business.
• Monitor competitor activity and developments within the ophthalmic lens market.
• Attend relevant optical trade shows, conferences and company meetings.
• Effectively manage your diary and territory to maximise customer-facing time.

Trainer - Requirements

• Dispensing Optician qualification required.
• Previous training, professional services, technical or customer education experience would be advantageous.
• Excellent presentation and communication skills.
• Confident delivering training to individuals and groups.
• Strong relationship-building and influencing skills.
• Commercial awareness with an understanding of sales performance and basic business finance.
• Highly organised and comfortable managing a field-based diary independently.
• Confident, personable and articulate approach.
• Self-motivated, proactive and results-focused.
• Comfortable working independently while collaborating closely with sales and professional services teams.
• Willing and able to travel throughout the South East, including occasional overnight stays.
• Full UK driving licence.

Trainer - Package

• Base salary up to £36k
• Performance-related bonus
• Company car
• Monday to Friday
• Company pension contribution
• Life assurance following qualifying service
• Employee Assistance Programme
• Excellent opportunity to join an established and highly regarded organisation within the optical industry.