Regional Technology Support Specialist - North

Nuffield Health; York; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Nuffield Health is seeking a Regional Technology Support Specialist to deliver top-tier IT support across various sites. This permanent, full-time position involves managing IT infrastructure and providing exceptional customer service. Join a leading charity focused on building a healthier nation and enjoy a competitive salary and comprehensive benefits package.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in a modern ITIL-based IT service organization.
• Ability to manage a complex IT infrastructure.
• Excellent communication skills.

Responsibilities

• Provide desk-side support and manage IT issues across Nuffield Health sites.
• Deliver high-standard customer service and resolve incidents promptly.
• Support project deployments and transition knowledge back to operations.

Skills

Technical Support

Customer Service

Communication

Tools

Windows 7

Windows 10

Microsoft Cloud

Job description

Regional Technology Support Specialist - North

North & Scotland | Hybrid Working | Technology | Permanent | Full Time

Competitive salary, depending on experience

37.5 Weekly Hours

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Regional Technology Support Specialist, you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have technical ability of supporting major outages, Windows 7-10 and Microsoft Cloud technologies.

As our Regional IT Support Specialist, you will provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users.

As our Regional Technology Support Specialist, you will:

• Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.

• Deliver a high standard of support to Nuffield Health IT users.

• Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.

• Provide 2nd line support remote support to end users within the dedicated region.

• Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.

• Resolve incidents and handle service requests in a professional and timely manner.

• Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.

• Provide dedicated support during project deployments for set periods of time.

• Transition the knowledge gained from the projects back into operations.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Apply today… It starts with you.