Regional Support Manager

Bupa UK; Greater London; On-site; GBP 60,000 - 82,000; Full time

Benefits offered by this job

Company car

Private medical insurance

Life assurance

Excellent pension contributions

33 days annual leave

Job summary

Bupa UK is seeking a Regional Support Manager (Clinical or Non-Clinical) to cover homes in London. You will work with the Regional Director to support care home managers, drive high standards, and lead quality initiatives across the region.

The role requires experience in Home Manager or Quality roles; nursing registration is desirable, with a focus on audits, coaching, and data-driven improvements.

Qualifications

• Experience in a Home Manager or Quality role.
• Nurse registration desirable with clinical knowledge.
• Experience leading audits (internal & external) and creating action plans.
• Able to work across multiple care homes with differing requirements.
• Experience coaching and supporting teams around clinical concerns and data trends.

Responsibilities

• Provide operational support to care homes in the region.
• Coach, mentor and support Home Managers in selected homes as identified.
• Monitor service quality, conduct audits, and use quality metrics.
• Develop focused service improvement plans with actions and timescales.

Skills

Home Manager experience

Quality role experience

Audits leadership

Coaching teams

Data analysis

Education

Nursing registration desirable

Job description

Regional Support Manager (Clinical or Non-Clinical)

Covering Homes in London (7 Homes mainly in North London)

Full time & permanent

£Competitive salary & eligibility for 10% management bonus scheme, Company car & Superb benefits including private medical insurance, life assurance and excellent pension contributions

Do you want to work in a rewarding environment where you can truly make a difference each and every day?

Do you want to work in a fast-paced team environment where no day is the same?

What’s in it for you? The benefits include;

• Job satisfaction! Being able to make a difference to our residents and their families lives each and every day
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance
• 33 days annual leave (inclusive of statutory bank holidays)
• Comprehensive induction, on-going training and development to support your career prospects
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

About the role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

What are we looking for:

• Previous experience of performing successfully in a Home Manager or Quality role.
• Registered Nurse (Desirable) with a strong clinical knowledge base.
• Experienced in leading audits (internal & external), creating action plans
• Adaptability and able to work across a number of different care homes with differing requirements.
• Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes.

Who are we?

We are a leading healthcare group, we run care homes, retirement villages, health centres, dental centres and hospitals all over the world. As well as providing insurance to over 16 million people. We’re a big company but no matter what business area you’re in, our purpose is simple – helping people live longer, healthier, happier lives and making a better world. And we have belief in you to help us achieve it.

To find out more about our care home teams, find us on Facebook and Twitter by searching for Bupa UK Careers.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better