Regional Support Manager

OCS Group; Glasgow; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

OCS UK & Ireland is seeking an experienced Regional Support Manager to oversee security operations across multiple sites in Scotland and surrounding areas. You will ensure the safety of people, property and assets while delivering a consistently high standard of service.

You will develop policies, manage a security team, conduct risk assessments, and coordinate with clients and contractors to exceed SLAs. The role requires strong leadership, excellent communication, and a relevant SIA licence.

Qualifications

• Proven experience leading security teams.
• Strong leadership and people management skills.
• Knowledge of security systems and best practices.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and decide quickly.
• SIA Licence or equivalent qualification.

Responsibilities

• Develop and implement security policies and protocols.
• Oversee daily operations of the security team across locations.
• Conduct risk assessments and site inspections.
• Recruit, train, and manage security personnel.
• Monitor, investigate, and report security incidents.
• Liaise with clients and contractors to maintain service excellence.
• Ensure compliance with laws, regulations and industry standards.
• Prepare and manage security budgets.
• Plan and maintain staff schedules to meet SLAs.

Skills

Security management

Leadership

Communication

Interpersonal skills

Calm under pressure

Education

SIA Licence

Job description

About The Role

We are seeking an experienced and proactive Regional Support Manager to oversee and enhance security operations across multiple locations. The successful candidate will ensure the safety of people, property, and assets while maintaining a consistently high standard of service delivery.

Key Responsibilities

• Develop and implement comprehensive security policies, procedures, and protocols.
• Oversee day-to-day operations of the security team, ensuring high performance and compliance with company standards.
• Conduct risk assessments and site inspections to identify vulnerabilities and recommend improvements.
• Recruit, train, and manage security personnel, ensuring they are motivated and equipped to perform their duties effectively.
• Monitor, investigate, and report on security incidents, ensuring timely responses.
• Liaise with clients, contractors, and other stakeholders to maintain service excellence and address concerns promptly.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Prepare and manage security budgets as required.
• Plan and maintain staff schedules and ensure SLA is being delivered.

About You

• Proven experience in a security management role.
• Excellent leadership and team management skills.
• Strong knowledge of security systems, protocols, and best practices.
• Exceptional communication and interpersonal skills.
• Ability to remain calm under pressure and make informed decisions in challenging situations.
• Relevant qualifications, such as a valid SIA Licence.

Additional Requirements

All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.