Regional support manager

Amberstone Security; Gateshead; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Amberstone Security is searching for an experienced Operations Team member to drive performance and manage staff in a regional role. Responsibilities include overseeing recruitment, financial targets, and client relationships, ensuring operational excellence in a dynamic environment.

Benefits

Perkbox recognition - rewards and discount platform

Employee of the month scheme £50

110% Club of outstanding performers

WageStream - flexible wage application

EAP - Employee Assistance Programme

Progression opportunities within the company

Ongoing training

Qualifications

• Minimum 3 years in a team supervisor role in a security environment.
• Experience in managing staff and project management.
• Strong integrity and professionalism required.

Responsibilities

• Conduct monthly reviews to analyse regional performance.
• Manage employee recruitment and performance evaluations.
• Monitor service delivery and customer satisfaction levels.

Skills

Leadership

Communication

Decision-making

Job description

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology and a heritage in security services across the USA and Europe.

We are seeking an experienced individual to work in our operations team alongside the Regional operations manager for a designated regional area. The successful candidate will be responsible for meeting financial targets, driving operational excellence, and leading the strategic direction of operational teams. Building strong client relationships, identifying innovative solutions, and maintaining employee engagement are key aspects of this role.

Main Responsibilities

Conduct monthly reviews to analyse regional performance

Schedule employees and manage staffing needs

Manage employee recruitment, contracts, and performance evaluations

Monitor service delivery and customer satisfaction levels

Lead employee engagement and succession planning efforts

Identify and address contract KPIs for improvement

Maintain financial accuracy and manage performance

Develop assignment instructions and risk assessments

The ideal candidate will have a strong background and prior experience in security or commercial contract management as a site supervisor or regional supervisor and have experience in managing members of staff within a team. Experience in project management, health and safety compliance, and line management is essential. Integrity, professionalism, and effective communication skills are also crucial to this role. A UK driving license and a five-year work history are required.

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful

Additional Information

This role is based at home, you will be expected to attend Company and Client locations in the proper performance of this job. Noting this is a regional role with travel often required around your designated region. It will be necessary to work away from home overnight sometimes and attend social events outside normal working hours.

Knowledge, Skills And Experience

• A minimum of 3 years’ experience in a team supervisor role within a sizeable security-based environment (customer or supplier side)
• Entrepreneurial and results oriented, with experience working in a fast-paced dynamic team
• Ability to manage competing priorities and tasks; proven ability to meet deadlines
• Ability to exercise excellent decision-making judgement while working in a fluid and fast paced environment
• Able to work collaboratively at a mi-management level with leadership team, direct reports and internal / external stakeholders
• Excellent written and verbal communication skills
• Strong leadership skills
  
  

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

• Perkbox recognition - rewards and discount platform
• Apprenticeship
• Employee of the month scheme £50
• 110% Club of outstanding performers who can receive large prizes and monetary rewards
• WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training