Regional Software Support Delivery Manager

Michael Page (UK); West Midlands Combined Authority; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in the West Midlands is looking for a Software Delivery Manager to lead regional software support teams. This hybrid role requires strong leadership skills and a proven track record in customer service. You will deliver high-quality support, develop strategies for operational efficiency, and collaborate with various departments. The position is a long-term contract of 12 to 24 months with a competitive daily rate inside IR35.

Benefits

Competitive daily rate

Long term contract

Hands on Leadership role

Qualifications

• Proven experience in managing software support operations.
• Strong knowledge of the technology and telecoms industries.
• Hands-on Manager who leads by example.

Responsibilities

• Manage and coordinate regional software support teams.
• Deliver high-quality customer service to B2B clients.
• Monitor and report on performance metrics.

Skills

Strong leadership skills

Exceptional customer service experience

Ability to analyze performance data

Excellent communication

Problem-solving abilities

Job description

Overview

Software Delivery Manager. West Midlands. Hybrid Opportunity (3 days a week)

Strong leadership. Inside IR35( DOE) 24 month contract! Immediate Start!

Job Description

• Manage and coordinate and build regional software support teams to meet service delivery targets.
• Lead, Motivate and drive the team with strong leadership and motivation.
• Deliver high level customer service strategy to its B2B Client base.
• Ensure consistent, high-quality support for customers across all software platforms.
• Develop and implement strategies to improve operational efficiency.
• Collaborate with internal departments to align support services with business objectives.
• Monitor and report on performance metrics, identifying areas for improvement.
• Oversee resource allocation to ensure optimal service delivery.
• Act as a point of escalation for complex customer issues.

The Successful Applicant

The Successful Applicant

A successful Regional Software Support Delivery Manager should have:

• Proven experience in managing software support operations including customer related fields.
• Strong knowledge of the technology and telecoms industry.
• Exceptional leadership and team coordination skills.
• Exceptional customer service experience
• Ability to analyse performance data and implement improvements.
• Excellent communication and problem-solving abilities.
• Familiarity with software support tools and systems.
• A results-driven approach to achieving service excellence.
• Excellent leadership skills
• Hands on Manager that will drive the business by example

What's on Offer

• Competitive daily rate- inside IR35 (DOE)
• Long term contract (12 -24 months)
• Hands on Leadership role
• Hybrid Opportunity