Regional Service Technician

MET Recruitment; London; On-site; GBP 38,000; Full time

Job summary

A well-established global company is seeking a Regional Service Technician in London. This field-based role involves diagnostics and repair work on industrial cleaning products and requires a strong technical background in mechanics or hydraulics. Successful candidates will benefit from ongoing training and a competitive salary package with flexible hours.

Benefits

Paid overtime available

24 days holiday plus bank holidays

Company pension scheme

Company van and tools provided

Free tickets to sporting events

Critical Illness Cover and Life Insurance

Qualifications

• Understanding of municipal vehicles, mechanical systems, and hydraulics.
• Proven field service experience, ideally in a maintenance role.
• Full UK Driving Licence and flexibility for national travel.

Responsibilities

• Perform diagnostics, maintenance, and repairs while adhering to company standards.
• Maintain organised records of repairs and communicate with Team Leaders.
• Complete documentation of work orders thoroughly.

Skills

Diagnostic skills

Communication

Self-motivated

Organisational skills

Education

NVQ Level 2/3 in Engineering

Job description

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Greater London (HP, WD and asociated postcodes)

Our client, a well-established, worldwide company, specialising in industrial cleaning products, currently has the need for a Regional Service Technician to join their team. This role is field based covering London/Greater London to include HP, WD and associated postcodes and may include some time in central London. The successful candidate will benefit from a dedicated fully accredited internal training scheme.

What’s on offer?

• Monday to Friday – 8am – 5pm with flexibility required, plus weekend rota
• Paid overtime available
• 24 days holiday plus bank holidays, increases after 5 years
• Critical Illness Cover and Life Insurance *
• Staff discounts on products*
• Company pension scheme*
• Company sick pay*
• Free tickets to sporting events*
• Company van and a full set of tools provided
• Company laptop, tablet and phone provided
• Fuel card and hardware supplier card provided
• Fully expensed fuel and parking
• Uniform provided

Main Tasks of the Role:

• Perform diagnostics, maintenance, and repairs on products whilst maintaining company and industry standards within the agreed time restraints
• Use a diagnostic system to ensure diagnostic testing and repairs are thorough and to the highest quality
• Replace parts and components and keeps detailed, organised records of repairs to each machine – in accordance with customer purchase order system/warranty guidelines
• Regular communication with Team Leader and Schedulers to ensure efficiencies and KPI’s are achieved
• Communicate and actively listen to Customers and Schedulers to ensure positive working relationships are developed and maintained
• Complete documentation of work orders to ensure accurate records and orders are created
• Responsible for the control of van stocks in accordance with customer base – ensuring 5% difference adhered to during all stock takes
• Responsible for ensuring relevance of individual van stock items and liaising with Team Leader where necessary
• Identify and communicate sales leads relevant to Business Development Manager and Key Account Manager
• Maintain tools and equipment to a satisfactory and safe condition
• Actively participate in ‘on the job’ coaching and regular performance reviews with Team Leader
• Accountable for self-development – attendance of accreditation training courses essential

The Successful Candidate:

• Must have an understanding of municpal vehicles, mechanical, hydraulics or auto electrics
• Ideally educated to an NVQ Level 2/3 in Engineering, however, this can be substituted with hands-on experience
• Previous product knowledge and experience within the cleaning industry/material handling are desirable
• Proven field service experience from a maintenance/technical background
• Good communication skills, both written and verbal
• Be self-motivated and flexible, as well as highly organised
• Have a high level of diagnostic skills
• Ideally have experience within electric and electronics, batteries, mechanical, hydraulics, pneumatics, and engines
• Must hold a Full UK Driving licence and be able to commit to National travel and overnight stays

*After successful completion of probationary period

Job Information

Job Reference: SN-JOB-3050_1675437319Salary: Salary From: £37200Salary To: £37200Job Industries: EngineeringJob Locations: LondonJob Types: PermanentJob Skills: Field Service Engineer, Service, Engineer, Technician

Regional Service Technician

Permanent

Greater London (HP, WD and asociated postcodes)

Competitive Salary

Our client, a well-established, worldwide company, specialising in industrial cleaning products, currently has the need for a Regional Service Technician to join their team. This role is field based covering London/Greater London to include HP, WD and associated postcodes and may include some time in central London. The successful candidate will benefit from a dedicated fully accredited internal training scheme.

What’s on offer?

Competitive Salary

Monday to Friday – 8am – 5pm with flexibility required, plus weekend rota

Paid overtime available

24 days holiday plus bank holidays, increases after 5 years

Simplyhealth Cash Plan (including retail discount scheme) *

Critical Illness Cover and Life Insurance *

Staff discounts on products*

Company pension scheme*

Company sick pay*

Holiday purchase scheme*

Free tickets to sporting events*

Company van and a full set of tools provided

Company laptop, tablet and phone provided

Fuel card and hardware supplier card provided

Fully expensed fuel and parking

Uniform provided

Main Tasks of the Role:

Perform diagnostics, maintenance, and repairs on products whilst maintaining company and industry standards within the agreed time restraints

Use a diagnostic system to ensure diagnostic testing and repairs are thorough and to the highest quality

Replace parts and components and keeps detailed, organised records of repairs to each machine – in accordance with customer purchase order system/warranty guidelines

Regular communication with Team Leader and Schedulers to ensure efficiencies and KPI’s are achieved

Communicate and actively listen to Customers and Schedulers to ensure positive working relationships are developed and maintained

Complete documentation of work orders to ensure accurate records and orders are created

Responsible for the control of van stocks in accordance with customer base – ensuring 5% difference adhered to during all stock takes

Responsible for ensuring relevance of individual van stock items and liaising with Team Leader where necessary

Identify and communicate sales leads relevant to Business Development Manager and Key Account Manager

Maintain tools and equipment to a satisfactory and safe condition

Actively participate in ‘on the job’ coaching and regular performance reviews with Team Leader

Accountable for self-development – attendance of accreditation training courses essential

The Successful Candidate:

Must have an understanding of municpal vehicles, mechanical, hydraulics or auto electrics

Ideally educated to an NVQ Level 2/3 in Engineering, however, this can be substituted with hands-on experience

Previous product knowledge and experience within the cleaning industry/material handling are desirable

Proven field service experience from a maintenance/technical background

Good communication skills, both written and verbal

Be self-motivated and flexible, as well as highly organised

Have a high level of diagnostic skills

Ideally have experience within electric and electronics, batteries, mechanical, hydraulics, pneumatics, and engines

Must hold a Full UK Driving licence and be able to commit to National travel and overnight stays

*After successful completion of probationary period

Job Information

Job Reference: SN-JOB-3050_1675437319Salary: Salary From: £37200Salary To: £37200Job Industries: EngineeringJob Locations: LondonJob Types: PermanentJob Skills: Field Service Engineer, Service, Engineer, Technician