Regional Service Manager, Field Operations

Agri-Web Limited; Peterborough; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

20% annual bonus

Pension contributions

Flexible benefits

Job summary

AB Agri is seeking a Service Manager to lead the delivery of the national milk recording service across Northern Ireland, Scotland and northern England. You will manage a distributed team of Area Coordinators to ensure farms receive reliable service while optimizing capacity and timelines.

The role focuses on operations, resource planning and cross-team collaboration to shape a consistent way of working, with travel to farms and regions as required.

Qualifications

• Strong resource planning and operational judgement.
• Experience managing people across different locations.
• Ability to handle competing priorities and push for improvements.
• Comfort visiting farms and managing field operations.

Responsibilities

• Plan and adapt coverage across farms, using the Area Coordinators' capacity effectively and working with the Service Resource department when additional contractor support is needed.
• Lead, support and develop a remote team of Area Coordinators, keeping in touch with them and spending time alongside them in the field.
• Resolve service issues and respond when plans change at short notice, with a focus on timely delivery and customer satisfaction.
• Set regional KPIs and monitor the cost of delivering service against revenue, alongside data quality, customer satisfaction and employee satisfaction.
• Identify ways to standardise service delivery and make better use of field resources, including as more data work moves into the office.
• Work with commercial colleagues while taking accountability for service delivery in your region.

Job description

AB Agri is seeking a Service Manager to lead the delivery of the national milk recording service across Northern Ireland, Scotland and northern England. You will manage a distributed team of Area Coordinators to ensure farms receive reliable service while optimizing capacity and timelines.

The role focuses on operations, resource planning and cross-team collaboration to shape a consistent way of working, with travel to farms and regions as required.