Regional Service Engineering Lead

Mitie Group; Greater London; On-site; GBP 40,000 - 56,000; Full time

Job summary

Mitie Group in London is seeking a self-motivated engineer supervisor to support the engineering team, plan and monitor maintenance tasks, and work with the regional scheduler to optimise resource use.

You will lead on-site health and safety tasks, run toolbox talks, coordinate call-out rotas, assist with minor works and large projects, and deputise for the Regional Service Manager during absence. Flexibility for overtime and weekends is required.

Qualifications

• Personality with energy, calm under pressure and enthusiasm.
• Effective line management skills.
• Experience of working in a challenging/ fast paced environment.
• Technically proficient in most types of the security and fire products.
• Professional, Assertive and positive flexible approach.
• Willing to learn.
• Team player.
• Industry knowledge.

Responsibilities

• Ensure performance and service is in line with compliance and monthly schedules.
• Respond to customer needs, complaints, and concerns with urgency.
• Complete toolbox talks with direct reports providing clear records of completion to the compliance team.
• Be available for site surveys and installation handovers as directed by your RSM.
• Organise and maintain an effective call out rota for the area.
• Responsible for minor works delivery within area through dedicated minor works resource.
• Deputise for your Regional Service Manager during sickness and holidays.
• Assist the Regional Service Manager in management of engineering team.
• Support engineers in stock control and further action management.
• Attend and assist with troublesome sites and complaints.
• Technically support DRS and Sales Team with quotations.
• Initial planning of ppm on large/ complex sites - meeting with customers in support of key sites in region.
• To assist in delivery of small bespoke projects and ensure on time delivery.
• Ensuring right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE).
• Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer’s instructions.
• Take ownership of all customers in relation to all aspects of service delivery.
• Be available to work overtime and weekends when required subject to reasonable notice.

Skills

Energy

Calm under pressure

Line management

Fast-paced environment

Security and fire product knowledge

Willing to learn

Team player

Industry knowledge

Job description

Mitie Group in London is seeking a self-motivated engineer supervisor to support the engineering team, plan and monitor maintenance tasks, and work with the regional scheduler to optimise resource use.

You will lead on-site health and safety tasks, run toolbox talks, coordinate call-out rotas, assist with minor works and large projects, and deputise for the Regional Service Manager during absence. Flexibility for overtime and weekends is required.