Regional Service Administrator

Royal College of Nursing; Leeds; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

Royal College of Nursing in Leeds seeks a Regional Service Administrator to deliver high‑quality admin support to members and officers. The role involves diary management, handling enquiries and casework, and assisting with regional events, branch meetings, conferences and campaigns.

You will work in a hybrid pattern with 3 days remote, enjoy flexible collaboration with internal and external stakeholders, and be the first point of contact to support our membership.

Qualifications

• Organised and able to meet tight timelines.
• Ability to work without supervision.
• Excellent time management and communication skills.
• Experience providing admin support and diary management.

Responsibilities

• Provide admin support for member and officer enquiries and casework, including diary management.
• Support planning and delivery of regional events, branch meetings, conferences and campaigns.
• Collaborate with internal and external stakeholders to complete day‑to‑day tasks.
• Be the first point of contact to help support our membership.

Skills

Customer service

Communication

Time management

Organisational skills

Tools

Microsoft Office

Job description

Regional Service Administrator

Company: Royal College of Nursing

Salary: £31,767 to £35,757 a year

Hours: Full-time

Location: Leeds

Working pattern: Hybrid - 3 days remote

Job type: Contract

As our Regional Service Administrator, you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from providing admin support for member and officer enquiries and casework, including diary management to supporting planning and delivery of regional events, branch meetings, conferences and campaigns. We'll look to you to complete a variety of tasks on a day-to-day basis, involving both internal and external stakeholders. You’ll be a key member of the team and the first point of contact to help support our membership.

Essential requirements

In the role you’ll need to be organised, able to work within tight timelines and have a good working knowledge of Microsoft Office. You need to be able to work without supervision, have excellent time management skills and exceptional communication and customer service skills. We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.

Proud member of the Disability Confident employer scheme