Band 4 Clinical Pathway Navigator

Royal Free Group; Greater London; On-site; GBP 33,000 - 36,000; Full time

Job summary

Royal Free London NHS Foundation Trust in London seeks an administrative officer to support the Community Diagnostic Centre at Finchley Memorial Hospital. You will schedule imaging appointments, liaise with patients and a multi-disciplinary team to support the efficient running of the service.

The post requires high attention to detail, excellent communication, and the ability to work flexibly with onsite hours from 8am to 8pm, five days per week.

Qualifications

• Diploma level qualification or equivalent experience.
• Knowledge of medical terminology.
• English and Maths at GCSE level or equivalent.
• RSA 2 or RSA 3 word processing/typing or equivalent experience.
• Courses / further study attended to demonstrate evidence of personal development.

Responsibilities

• Provide an efficient administrative support service for the Community Diagnostic Centre, based at Finchley Memorial Hospital, liaising with patients, Radiographers, Technicians and Service Leads.
• The post holder will be responsible for the scheduling of appointments for a range of imaging appointments and liaising with patients and members of a multi-disciplinary team to support the effective and efficient running of the imaging service.

Skills

Excellent written and verbal comms

Excellent organisational skills

CRIS/Cerner knowledge

RTT targets awareness

Education

Diploma level qualification or equivalent

GCSE English and Maths

RSA 2 or RSA 3 typing

Knowledge of medical terminology

Job description

Our current vacancies

If you want to be part of the Royal Free London team, search our current vacancies below to find the job for you.

Main area Community Diagnostic Centre Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Weekends & Evenings) Job ref 391-RFL-7949008-A

Site Finchley Memorial Hospital Town London Salary £33,262 - £36,027 Per annum inclusive of HCAS Salary period Yearly Closing 20/10/2026 23:59

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

Finchley Memorial Community Diagnostic Centre (CDC), occasional requirement to attend other Royal Free London sites.

Finchley Memorial CDC works in close collaboration with its sister site Wood Green CDC, hosted by Whittington Health NHS Trust. As the service develops there is a potential requirement for staff working at either site to cross cover. The post holder will be expected to be onsite 5 days per week. The service is open 7 days a week and working hours are between 8am-8pm.

Main duties of the job

Provide an efficient, effective and proactive administrative support service for the Community Diagnostic Centre, based at Finchley Memorial Hospital, liaising with patients, Radiographers, Technicians and Service Leads.

An exciting opportunity has arisen for an administration officer with a high level of attention to detail and excellent interpersonal skills to join a newly created team supporting the development of a Community Diagnostic Hub at Finchley Memorial Hospital. The post holder will be responsible for the scheduling of appointments for a range of imaging appointments and liaising with patients and members of a multi-disciplinary team to support the effective and efficient running of the imaging service.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

Previous applicants from the last 6 months, need not apply again.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Educational and Professional Qualifications

• Diploma level qualification or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent
• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

World Class Values

• Ability to demonstrate trust value

Experience

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Experience of managing and prioritising own workload and working to deadlines
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems

Skills and apptitudes

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Ability to confidently interact and share knowledge with staff at all levels
• Knowledge of CRIS \ Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)

Others

• Ability to work flexibly to accommodate peaks and troughs of activity
• Ability to work without direct supervision
• Reliability–good time keeping

Personal qualities and attributes

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude
• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.