Regional Service Administrator

Royal College of Nursing; Bury St Edmunds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Royal College of Nursing in the UK is looking for a Regional Service Administrator to deliver excellent member support. You’ll handle admin for member and officer enquiries, manage diaries, and assist with planning regional events, branch meetings, conferences and campaigns, coordinating with internal and external stakeholders.

You’ll be a proactive, well-organised communicator able to work to tight deadlines in a fast-paced environment, with strong Microsoft Office skills and a customer-focused

Qualifications

• Excellent time management and organisational skills.
• Strong written and verbal communication and customer service.

Responsibilities

• Admin support for member and officer enquiries.
• Diary management and scheduling activities.
• Support planning and delivery of regional events, branch meetings, conferences and campaigns.
• Coordinate with internal and external stakeholders.

Job description

There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.

The role

As our Regional Service Administrator, you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from providing admin support for member and officer enquiries and casework, including diary management, to supporting planning and delivery of regional events, branch meetings, conferences and campaigns. We’ll look to you to complete a variety of tasks on a day-to-day basis, involving both internal and external stakeholders. You’ll be a key member of the team and the first point of contact to help support our members.

The person

As a Regional Service Administrator, you’ll use your positive attitude and your administrative skills to support the regional patch teams, as well as meeting demands of tight deadlines and a fast-paced work environment. In the role you’ll need to be organised, able to work within tight deadlines and have a good working knowledge of Microsoft Office. You need to be able to work without supervision, have excellent time management skills and exceptional communication and customer service skills. We’ll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It’s a great way to build your skills and experience and develop your potential.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members and we expect you to be rewarded for it.

• We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme.
• We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
• We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance.
• Our hybrid working model allows for up to 60% of your working time to be carried out from home.
• At least 40% of your working time will be spent working in person.

Use of Artificial Intelligence (AI) – candidates are expected to complete applications using their own knowledge, skills and experience, and that whilst AI may be used for basic support such as spelling, grammar and formatting, applications must accurately reflect the candidate's own work and genuine work experiences. Where AI has been used to generate, fabricate or substantially create application content, the application may be withdrawn from the recruitment process.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Closing date: midnight on 27 October 2026

If we receive many applications after a week of advertising, we may close this vacancy earlier.

Assessment & interview date: Monday 9 November 2026

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.