Regional Quality Manager

DPD UK; Smethwick; On-site; GBP 51,000 - 63,000; Full time

Job summary

DPD UK is seeking an experienced auditor to oversee Integrated Management System audits across its UK network, ensuring ISO standards are implemented and maintained. The role involves evaluating processes, reporting findings, and identifying improvements with travel to depots and offices.

You will support external certification, coordinate with auditors, and develop corrective actions. A full clean driving licence and flexibility to travel are essential.

Qualifications

• Extensive auditing experience and familiarity with ISO standards and external certification processes.
• Excellent written and verbal communication; ability to produce precise reports and procedures.
• Robust problem-solving techniques and attention to detail in audits and corrective actions.
• Highly organised, self-motivated with strong time management and multi-site coordination.
• Able to work independently and as part of a team across multiple sites.

Responsibilities

• Prepare audit reports detailing system deficiencies and conduct post-audit consultations with management to advise on remedial actions.
• Support external certification preparation and coordinate with external auditors and certification bodies.
• Advise on changes to Integrated Management Systems and documents per ISO requirements.
• Build relationships across departments/sites to improve quality and compliance.
• Undertake projects to improve processes and collate data across business sectors.

Skills

Auditing experience

Communication skills

Problem-solving

Organised / self-motivated

Time management

Team collaboration

Tools

Google Suite

Word

Excel

PowerPoint/Keynote

Job description

Salary: Circa £57,000 plus car allowance and bonus

Location: Roebuck Lane, West Midlands, B66 1BY

Working hours: Monday to Friday - 09:00 - 17:30

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

Contract: Permanent - 37.5 hours

Salary: Circa £57,000 plus car allowance and bonus

Location: Roebuck Lane, West Midlands, B66 1BY

Working hours: Monday to Friday - 09:00 - 17:30

Job Description

Purpose of Position

The main responsibilities of this role will be to perform audits to ensure that an Integrated Management System, as required by ISO Standards, is implemented and maintained across DPDgroup UK’s Network of Depots, Head Office departments, and Central Operations. You will conduct and evaluate the system, process and produce audits in accordance with the Integrated Management Systems and other established procedures. Identify improvement opportunities across all business areas, ensuring that processes and procedures are considered with recommendations for an update identified and actioned. In this role, you will be supporting a number of our depots across selected geographical locations, so a flexible approach to travel and regular overnight stays will be required.

Key Tasks/Areas of Responsibility

• Supporting the business in preparing for external certification audits.
• Advising and assisting numerous departments and sites with developing their understanding of the requirements of Integrated Management Systems processes and procedures.
• Building relationships with multiple departments and sites, with regular attendance, to support them in their journey to improve quality and compliance.
• Prepare audit reports detailing system deficiencies and conduct post- audit consultations with management to advise on and agree on remedial and preventive action plans.
• Facilitate and coordinate relations with the External Auditors and Certification Approval bodies.

Job Description

• Advise on changes that may need to be made to the Integrated Management Systems and documents, according to the ISO Standards requirements.
• Prepare statistical information for management review.
• Communicate effectively about quality issues across all levels of the organisation.
• Support the business in maintaining all relevant regulations as well as internal standards.
• Carry out other duties as may be reasonably requested by department management.
• Undertaking of project work to improve current processes, collaborating with multiple business sectors to collate required data.
• Audit the Integrated Management Systems as required by ISO Standards and maintain the agreed audit intervals.
• Conduct and evaluate systems and processes in accordance with the Integrated Management Systems and other established procedures.
• Prepare audit checklists and manage audit performance of local and regional audit teams.

Purpose of Position

The main responsibilities of this role will be to perform audits to ensure that an Integrated Management System, as required by ISO Standards, is implemented and maintained across DPDgroup UK’s Network of Depots, Head Office departments, and Central Operations. You will conduct and evaluate the system, process and produce audits in accordance with the Integrated Management Systems and other established procedures. Identify improvement opportunities across all business areas, ensuring that processes and procedures are considered with recommendations for an update identified and actioned. In this role, you will be supporting a number of our depots across selected geographical locations, so a flexible approach to travel and regular overnight stays will be required.

Key Tasks/Areas of Responsibility

• Supporting the business in preparing for external certification audits.
• Advising and assisting numerous departments and sites with developing their understanding of the requirements of Integrated Management Systems processes and procedures.
• Building relationships with multiple departments and sites, with regular attendance, to support them in their journey to improve quality and compliance.
• Prepare audit reports detailing system deficiencies and conduct post-audit consultations with management to advise on and agree on remedial and preventive action plans.
• Facilitate and coordinate relations with the External Auditors and Certification Approval bodies.

Qualifications

To be considered for this role you must have extensive experience in an auditing role. Experience working within the pharmaceutical industry and setting up quality standards and processes for wholesale distribution is desirable. We would also expect;

• Good PC Skills – Google Suite, Word, Excel, PowerPoint/Keynote
• Must be self-motivated and a highly organised individual with robust problem-solving techniques
• Ability to produce precise reports and procedures and presentations
• Excellent communication skills with the ability to communicate at all levels and in a number of formats
• Flexible approach to time management and travel, we are a 24 hour operation and audits are required to be carried out on both our AM and PM operations.
• Be able to work on their own initiative as well as part of a team
• Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability

Additional Information

Job Specifics

A full clean driving licence is essential as is a flexible approach to travel and overnight stays.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer.