Regional Pharmacy Operations Leader

Well Pharmacy; South Tawton; On-site; GBP 60,000 - 75,000; Full time

Job summary

Well Pharmacy is seeking an Area Operations Manager to lead 15–20 community pharmacies across a defined South West region. You will build strong teams, drive performance, and ensure high standards of patient care while meeting KPIs and budgets.

You will report to the Senior/Regional Operations Manager and travel regularly to pharmacies to review operations, coach staff, and maintain NHS contractual compliance.

Qualifications

• Experience in field or multi-site management.
• Understanding of the pharmacy market and profession (desirable).
• Strong commercial and analytical skills.
• Excellent communication skills.
• Coaching and feedback capability.
• Strong planning and organizational skills.
• Ability to build trusted relationships with stakeholders.
• Understanding NHS contractual requirements and GPhC/PSNI standards.

Responsibilities

• Visit each pharmacy at least every two weeks and set SMART actions.
• Drive prescription growth, service delivery and OTC sales within budget.
• Ensure compliance with all operational processes and procedures.
• Monitor competitor activity and opportunities to grow market share.
• Investigate patient safety incidents and controlled drug discrepancies.
• Deliver NHS quality standards.
• Promote NHS and private services and handle complaints appropriately.
• Coach and develop high-performing teams.

Skills

Leadership

Multi-site mgmt

Commercial analytics

Communication

Coaching

Planning

Stakeholder mgmt

NHS contracts

Job description

Well Pharmacy is seeking an Area Operations Manager to lead 15–20 community pharmacies across a defined South West region. You will build strong teams, drive performance, and ensure high standards of patient care while meeting KPIs and budgets.

You will report to the Senior/Regional Operations Manager and travel regularly to pharmacies to review operations, coach staff, and maintain NHS contractual compliance.