Regional Operations Support Administrator

emedgroup; Shrewsbury; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life Assurance

GP 24/7 online/phone access

2nd opinion medical support

Cash-plan benefits

Unlimited mental health consultations

Unlimited physiotherapy consultations

Access to legal advice

Pension scheme

Uniform provided

EAP

Job summary

EMED Group in Shrewsbury is seeking a Regional Operations Support Administrator to join the Operational Management Team. You will help with administration across the Patient Care west region and onboarding of new starters.

This full-time role runs 09:00–17:30 with some flexibility. You will manage interview calendars, maintain records in Bamboo, attend weekly calls, and support audits and governance activities to ensure smooth operations.

Qualifications

• Experience working in an administrative setting.
• Customer service or patient experience desired.
• Excellent written and verbal communication skills.
• Ability to plan and prioritise your own workload.

Responsibilities

• Directly responsible for the onboarding process of new starters and record keeping via the Bamboo System.
• Develop and maintain an interview booking calendar for each Operational Site within the WEST to relieve Operational Managers of scheduling interviews.
• Attend weekly calls with the Operational Managers of each contract to provide updates on onboarding progress/people file compliance for upcoming employees and identify barriers to progression.
• Take part in internal and external audit/inspection of services to provide evidence and information to support the process.
• Attend organised training events to maintain knowledge and skills necessary for the role.
• Attend & Note Take for Monthly Management Meetings / Staff Representative Meetings & Governance & Performance Review Meetings.
• Seek advice and support from line manager where necessary.
• General office duties and other assistance should the need arise

Skills

Administrative experience

Customer service

Good communication

Plan and prioritise workload

Knowledge of NEPT services

Job description

We have a fantastic opportunity for a Regional Operations Support Administrator to join our team in Shrewsbury.

In this role, you will be working with the Operational Management Team to support with the administration across the Patient Care west region.

This is a full time position working 40 hours per week across Monday to Friday, based at our office in Shrewsbury. This role is primarily working 09.00 - 17.30 but there is some flexibility available to suit to right candidate.

Role Responsibilities

• Directly responsible for the onboarding process of new starters and record keeping via the Bamboo System.
• Develop and maintain an interview booking calendar for each Operational Site within the WEST to relieve Operational Managers of scheduling interviews.
• Attend weekly calls with the Operational Managers of each contract to provide updates on onboarding progress/people file compliance for upcoming employees and identify barriers to progression.
• Take part in internal and external audit/inspection of services to providing evidence and information to support the process.
• Attend organised training events to maintain knowledge and skills necessary for the role.
• Attend & Note Take for Monthly Management Meetings / Staff Representative Meetings & Governance & Performance Review Meetings.
• Seek advice and support from line manager where necessary.
• General office duties and other assistance should the need arise

Person Specification

• Good standard of general education
• Experience working within an administrative setting
• Knowledge of NEPT services is preferred
• Customer service or patient experience
• Ability to plan and prioritise your own workload
• Excellent written and verbal communication skills
• Self-motivated and able to work under your own initiative
  

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Unlimited mental health consultations.
• Unlimited physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter)
  

Our Values

Collaborative– we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile– We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable– We do what we say we will do, we take responsibility and we behave with integrity.

Empowered– We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide. EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.