Operations Manager

Mitie Cleaning & Hygiene Services; Greater London; Vor Ort; GBP 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Virtual GP for you and household

Salary Finance scheme

Choices lifestyle platform

Up to five extra holidays per year

Cycle-to-work scheme

Life cover up to 4x salary

Enhanced pension contributions

MiDeals discounts

Reward and recognition schemes

Zusammenfassung

Mitie Cleaning & Hygiene Services is seeking an Operations Manager to oversee a portfolio of retail and corporate clients across the Sussex region. The role focuses on contract compliance, customer/staff relationships, HR accountability, P&L control, and day-to-day operations managed by a regional team.

The successful candidate will hold a valid SIA Licence, live within the Sussex area, and demonstrate strong communication, coaching, and leadership abilities.

Qualifikationen

• Experience managing region of contract value £3M minimum.
• Strong leadership and staff development abilities.
• Excellent verbal and written communication skills.

Aufgaben

• Adherence to procedures and policies including BCP and ERP.
• Direct client contact in the absence of the Security Manager.
• Manage site operational team scheduling and staffing.
• HR people management experience and developing staff.
• Support regional management and ensure safety policy compliance.

Kenntnisse

People management

Communication skills

HR accountability

PC skills

Team leadership

Tools

ERP

Jobbeschreibung

Better places, thriving communities.

Operations Manager

Covering a portfolio of retail and corporate clients throughout the Sussex region.

Job Objectives And Responsibilities

• Operational contract compliance in line with the KPI's, AI's and SOP
• Development and maintenance of customer / staff relationships
• Compliance to all business processes and improvement
• Ensuring best service for the customer
• HR accountability
• P&L control
• Duty Manager responsibilities on rotation
• Utilising company support functions where appropriate and required

Main duties

• Adherence to Agreed Procedures, BCP and ERP
• Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager
• Control of site operational team including scheduling shfts and ensuring full coverage
• HR people management experience
• Ensuring all contractual and additional work are fully staffed with the correct trained personnel.
• Supporting the Regional Management Team.
• Ensuring compliance to Mitie health and safety policy
• Liaison with external authorities

Person Specification

• Previous management experience in region of contract value of £3M minimum
• Must hold a valid SIA Licence
• Must Live within the Sussex area
• Ability to demonstrate good communication skills, both verbally and electronically
• Ability to manage, develop, support and coach
• Excellent PC skills
• Highly motivated and determined
• Approachable and engaging at all levels

Our market-leading offering provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices.
• You might choose to purchase up to five extra days' holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
• There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

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