Regional Operations Manager - Care

Abbeyfield Group; Greater London; Hybrid; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Up to 33 days paid leave (Pro Rata)

Life Assurance

Company pension

Learning and career development

Job summary

Abbeyfield Living Society is seeking a Regional Operations Manager to lead seven elderly care services in the South, with a remote/home-based setup and travel across specified regions. The role emphasizes governance, care quality, occupancy, and sustainable operations.

You will oversee registered home managers, ensure CQC compliance, and drive continuous improvement while maintaining resident wellbeing. A track record in multi-site care and a relevant qualification is essential.

Qualifications

• Track record of multi-site operational delivery in regulatory elderly care settings.
• Strong people leadership across dispersed teams with coaching style.
• Experience managing budgets and achieving targets.

Responsibilities

• Lead and develop seven elderly residential care services across the South region.
• Embed governance to ensure high quality and CQC compliance.
• Maintain occupancy and sustainable revenue through proactive management.
• Enhance reputation in target markets and stakeholder engagement.
• Provide leadership to registered home managers and teams.
• Ensure resident health and wellbeing remains a top priority.
• Oversee admissions, needs assessment, nutrition, medication, and moving on processes.
• Use quality monitoring tools and respond to safety or quality incidents promptly.
• Drive continuous improvement with audits and lessons learned across homes.
• Support implementation of organisational systems at the operational level.

Skills

Multi-site ops

People leadership

Budget management

Regulatory compliance

Stakeholder relations

Communication

Education

NVQ L5 Diploma in Social Welfare/Community Support

Job description

For almost 70 years, Abbeyfield Living Society has been providing exceptional housing and care for older people across England. Everything we do is guided by our five core values of Care, Compassion, Community, Integrity and Excellence, and we're proud of the positive difference our colleagues make every day.

Regional Operations Manager - Care

Abbeyfield are looking for a Regional Operations Manager to lead and develop provision of 7 elderly residential care services across the South region, ensuring fulfilling experiences for residents, high levels of quality and compliance, in line with our mission and values.

Location:Remote / Home based role with travel across London, Southampton, Surrey, Devon, Buckinghamshire, West Sussex and Wokingham.
Salary: £65,000 - £70,000 per annum
Hours:35 Hours a week. Monday - Friday. 9am - 5pm

The Role of Regional Operations Manager:

• Ensure our residents' experience is always the top priority for all your Registered Care Home Managers
• Embed strong governance by securing high levels of operational quality and CQC compliance.
• Ensure the maintenance of high levels of occupancy to secure sustainable revenue streams.
• Enhance the levels of reputation in our target markets in all our communities we serve.
• Provide inspiring operational leadership to the registered home managers and their respective teams.
• Ensure our residents' health and wellbeing is always the top priority for all our Registered Care Home Managers and Staff.
• Ensure a robust approach to care provision, to include effective processes and controls are maintained around admissions, needs assessment, nutrition, medication and moving on.
• Use agreed quality monitoring tools to ensure the quality and safety of services and monitor against key performance indicators; responding appropriately and without delay where quality and/or safety are being compromised.
• Provide leadership and promote a positive culture of continuous improvement by ensuring service-level audits are undertaken, lessons learned from any incidents, and evidence of continuous improvement actions are recorded for each service.
• Assist in embedding and monitoring the implementation of organisational systems and processes to ensure they are put into practice effectively and appropriately at the operational level.
• Support service managers to achieve Abbeyfield's internal mark of quality for their services.
• Ensure all Homes achieve a minimum Good CQC rating, share best practice across all homes and implement a "lessons learned" culture.
• Oversee overall financial performance and ongoing viability of all care homes. Work with registered managers in proactively identifying variances to agreed budgets, and ensure corrective action is taken.

Rewards and Benefits:

At Abbeyfield, we are committed to rewarding our staff for their hard work. Our benefits include:

• Up to 33 days paid leave (Pro Rata) including bank/public holidays.
• Earn referral payments via our 'refer a friend' scheme.
• Life Assurance
• Pay progression within role
• Learning and career development opportunities
• Company pension
• Discounted gym membership
• An employee assistance programme
• Shop and save vouchers
• Medical cashback scheme allowing costs of medical expenses (dental, opticians and much more) to be claimed back
• Opportunity to obtain Blue Light Card discounts.

About You:

• A track record of multi-site operational delivery in a regulatory (ideally elderly care) setting.
• Strong people leadership skills; has managed a geographically dispersed workforce using a coaching style; can evidence best practice approach to recruitment, engagement and talent management.
• Working knowledge of quality and regulatory compliance as it relates to elderly care provision; in particular the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, the Care Quality Commission (Registration) Regulations 2009 and the Care Act 2014/15.
• Experience in managing large operating budgets; has achieved and occasionally exceeded challenging budgetary targets.
• Able to build brand and service reputation through the development of strong working relationships with internal and external stakeholders.
• A highly effective communicator; exploits available technology and tools to ensure team members get the right knowledge and information about the right things at the right time.
• A Relevant Care related qualification (e.g. NVQ L5 Diploma in Social Welfare/Community Support)

Are you someone who thrives on making a difference? Join us and build a rewarding career where your skills and compassion truly matter.