Regional Operations Manager

Impact Food Group; Swindon; On-site; GBP 53,000 - 57,000; Full time

Benefits offered by this job

Car allowance

25 days annual leave + bank holidays

Life assurance and pension

Healthcare

Online learning platform

Job summary

Impact Food Group is seeking an experienced Operations Manager to lead Area Managers across a portfolio of multi-site school contracts. The role is field-based and requires travel between sites to uphold exceptional food, service and operational standards.

You will drive performance, develop teams, and ensure Dolce standards are met while delivering strong financial results. A UK driving license is essential and willingness to travel is required.

Qualifications

• Proven track record of managing others in a leadership role.
• Experience across multiple sites and schools is essential.
• Excellent communication and IT literacy required; driving licence is essential.

Responsibilities

• Accountable for Area Managers' portfolios across multi-client, multi-site contracts.
• Ensure all schools in region meet Dolce standards and perform well.
• Achieve financial targets, maintain high-quality operations and exceptional client satisfaction.
• Inspire and support Area Managers to deliver first-class service and high staff engagement.
• Maintain effective communication between Dolce and all schools at all times.
• Carry out regular quality audits and kitchen checks per Dolce protocols.
• Ensure Area Managers know menu details and can train staff accordingly.
• Report to the Regional Operations Director.

Skills

People management

Multi-site management

Client relationships

Communication

IT literacy

Driving licence

Education

Food hygiene qualification (bonus)

Job description

We’re growing fast, and we’re looking for an experienced Operations Manager to oversee a team of Area Mangers that manage a portfolio of schools, supporting our teams and ensuring exceptional food, service, and operational standards. This is a field-based role, so you’ll need to be prepared to travel between sites.

Responsibilities

• Accountability for your Area Managers portfolios of multi-client, multi-site contracts across the nominated area.
• Responsible for ensuring all schools within your region are operating within Dolce standards and performing well.
• Ensure that all financial targets are achieved, a high quality operation is maintained, and client satisfaction constantly exceeds expectations.
• To inspire and support the Area Managers reporting into this role to deliver a first class service and develop employee satisfaction levels.
• Ensure constructive and effective communication between Dolce and all schools at all times.
• Ensure the completion of regular quality audits and kitchen checks as directed by Dolce protocols.
• Ensure that all Area Managers have full knowledge of the menu regarding ingredients, cooking methods and correct portion sizes and can communicate this to all staff within their kitchens.
• Reporting to the Regional Operations Director.

You’re a hands-on, results-driven manager who thrives in a fast-paced environment. You’ll have:

In order to succeed, you will be able to demonstrate a proven track record of managing others within Management, and will have experience within a similar role and environment. Multi site experience and experience in managing schools is a must. You will be able to build effective client relationships and having recognised catering and food hygiene qualifications is a bonus but not required. You will have excellent communication skills, be IT literate and must possess a full UK driving license. We’re looking for someone who leads by example, motivates teams, and genuinely cares about people and food.

About IFG

Impact Food Group (IFG) is one of England’s fastest-growing school food providers, serving around one million students every day across more than 1,500 schools. We are dedicated to delivering high-quality, nutritious meals that support student wellbeing and enjoyment.

Benefits

• Salary: £52,500 plus Car Allowance (£5,760)
• 25 days paid annual leave plus bank holidays
• Life assurance and company pension
• Healthcare
• Access to our online learning and development platform
• Employee wellbeing programme
• Salary sacrifice electric car scheme
• IFG Rewards high-street discounts
• Annual Summer Party with company awards

Successful candidates are required to undergo an enhanced DBS disclosure and children’s barred list check, which IFG will pay for.