Regional Operations Manager

JLL

Ringway

On-site

GBP 90,000 - 130,000

Full time

9 days ago

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Job summary

JLL Workplace Management in the UK is seeking a Regional Operations Manager to oversee the operational delivery of multiple PFI contracts within a defined geographic region. You will ensure service excellence, contract compliance, financial performance and client satisfaction across all facilities within the portfolio.

The role requires leadership of site facilities managers, strong H&S governance, and active involvement in lifecycle and capital planning while coordinating with SPV boards,

Qualifications

Significant FM experience within PFI, PPP, or long-term complex contracts.
Proven track record managing multiple sites and large operational budgets.
Strong understanding of output-based specifications and payment mechanisms.

Responsibilities

Oversee day-to-day operations across multiple PFI sites, ensuring delivery of all hard and soft FM services.
Ensure contractual obligations, output specs and KPIs are met and documented with regular reporting.
Manage regional P&L, budgets, lifecycle replacement programs and timely capex planning.
Lead site facilities managers, conduct reviews, and develop teams to deliver complex PFI requirements.
Coordinate with procuring authorities, SPV boards, equity investors and funders as required.
Maintain rigorous health, safety and compliance standards across all sites.

Skills

Facilities management

Multi-site management

Output‑based specifications

P&L management

Stakeholder management

FM standards knowledge

Education

IWFM qualification

IOSH/NEBOSH health & safety qualification

Job description

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!

Regional Operations Manager - PFI Sector

Position Overview

The Regional Operations Manager is responsible for overseeing the operational delivery of multiple PFI (Private Finance Initiative) contracts across a designated geographic region. This role ensures consistent service excellence, contract compliance, financial performance, and client satisfaction across all assigned facilities within the PFI portfolio.

Key Responsibilities

Operational Management

Oversee day-to-day operations across multiple PFI sites, ensuring delivery of all hard and /or soft facilities management services in accordance with contract specifications and output-based performance requirements. Monitor service delivery standards, conduct regular site inspections, and implement corrective actions to maintain compliance with PFI payment mechanisms and performance deductions frameworks.

Contract Compliance & Performance

Ensure full adherence to contractual obligations, output specifications, and KPIs across the regional portfolio. Manage performance monitoring systems, coordinate response to non-availability deductions, and maintain comprehensive compliance documentation for authority representatives and lenders' technical advisors. Prepare regular performance reports demonstrating achievement against availability and performance metrics.

Financial Management

Manage regional P&L responsibility, controlling operational budgets, lifecycle replacement programs, and PPM schedules to optimize financial performance while maintaining service standards. Work with finance teams to forecast expenditure, manage variations, and ensure accurate cost allocation across the portfolio. Balance short-term operational costs with long‑term lifecycle obligations inherent in PFI structures.

Client & Stakeholder Relationship Management

Serve as primary operational contact for procuring authorities, managing regular contract review meetings, addressing escalations, and maintaining productive partnerships with public sector clients. Coordinate with SPV (Special Purpose Vehicle) boards, equity investors, and funders as required, representing operational performance and investment requirements.

Team Leadership & Development

Lead, mentor, and develop site‑based facilities managers and operational teams across the region. Conduct performance reviews, identify training needs, and build capability to deliver complex PFI requirements. Foster a culture of service excellence, innovation, and continuous improvement.

Health, Safety & Compliance

Ensure rigorous H&S standards across all sites, maintaining compliance with CDM regulations, fire safety requirements, and sector‑specific standards (particularly in healthcare and education environments). Coordinate statutory inspections, audits, and remedial programs.

Lifecycle & Capital Planning

Maintain a strong working relationship with the Lifecycle Manager to ensure lifecycle strategies and replacement programmes are effectively integrated with operational delivery. Support the planning and execution of capital investment initiatives, ensuring facilities continue to meet performance, compliance, and customer requirements throughout the concession term. Contribute operational insight to asset management decisions and facilitate the successful delivery of lifecycle projects across the portfolio.

Risk Management & Business Continuity

Identify operational risks, implement mitigation strategies, and maintain robust business continuity plans for critical facilities. Manage incident response, coordinate major remedial works, and ensure minimal disruption to public services.

Qualifications & Experience

Essential:

Significant facilities management experience within PFI, PPP, or long‑term complex contracts
Proven track record managing multiple sites and substantial operational budgets
Deep understanding of output‑based specifications and payment mechanisms
Strong commercial acumen with P&L management experience
Excellent stakeholder management skills, particularly with public sector clients
Thorough knowledge of relevant FM standards (CAFM, IWFM, BIFM) and regulatory frameworks

Desirable:

IWFM (Institute of Workplace and Facilities Management) qualification or equivalent
Experience in relevant PFI sectors (healthcare, education, custodial, defence, accommodation)
Understanding of SPV governance structures and project finance principles
IOSH or NEBOSH health and safety qualification
Experience with major PFI contractors or FM service providers

Key Competencies