Regional Operations Manager

Talosats Careers; Glasgow; On-site; GBP 50,000 - 55,000; Full time

Job summary

Powerleague in the United Kingdom is seeking a Regional Operations Manager to lead clubs across Scotland. You will own commercial performance, set high operational standards and drive customer satisfaction in Glasgow, Paisley and Edinburgh.

You will coach Club Managers, manage budgets, analyse data and identify growth opportunities to grow the region.

Qualifications

• Proven experience in multi-site operations management.
• Strong commercial acumen with budget ownership.
• Experience using data to drive performance.
• Leadership experience coaching Club Managers.
• Passion for customer experiences in leisure/hospitality.

Responsibilities

• Own and drive regional financial performance using data.
• Set operational standards and improve customer journeys.
• Lead, coach and develop Club Managers across locations.
• Identify growth opportunities and expand the region.
• Recruitment and talent development across the region.
• Ensure compliance with company policies.

Job description

Regional Operations Manager at Powerleague

Lead Performance. Inspire Teams. Grow the Region.

Location

Covering clubs across Scotland (Glasgow, Paisley and Edinburgh)

Salary

£50,000 - £55,000 per annum + bonus (DOE)

Job Type

Full Time | Permanent

About Powerleague

At Powerleague, we’re passionate about bringing people together through the love of sport. As we continue to grow, we’re looking for an accomplished, results-driven Regional Operations Manager to lead our clubs across Scotland.

This is a high-impact opportunity for an experienced multi-site leader who combines strong commercial judgement with visible, people‑centred leadership. You’ll set the pace for your region, equip Club Managers to succeed and turn insight into action, creating stronger teams, better-performing clubs and memorable customer experiences.

What You’ll Be Doing

As Regional Operations Manager, you’ll take ownership of commercial performance, operational standards, customer experience and people development across your region. You will:

• Maximise Profitability: Meet or exceed sales targets and KPIs while managing operating costs and unlocking the commercial potential of each club.

• Deliver Excellence: Create a service-first culture and ensure consistently high operating standards and outstanding customer journeys.

• Inspire High Performance: Lead, coach and develop Club Managers, creating clarity, accountability and momentum across the region.

• Grow the Region: Use data, local insight and market awareness to identify and deliver practical growth opportunities.

• Champion Our Values: Bring our values to life through the decisions you make, the standards you set and the way you support your teams.

Key Responsibilities

Sales & Profitability

• Own and drive financial performance across the region, using data and analysis to make sound commercial decisions.

• Identify opportunities to increase profitability, maintain budget discipline and improve club performance.

• Meet or exceed agreed sales targets and KPIs while managing operational expenditure effectively.

Customer Experience

• Monitor and strengthen customer satisfaction, ensuring feedback is acted upon to improve service delivery.

• Build a service‑led culture where teams consistently deliver an exceptional customer journey.

Operations Management

• Conduct purposeful bi‑monthly club visits with clear objectives, agreed actions and effective follow‑up.

• Maintain operational excellence and ensure compliance with company policies and procedures.

Leadership & Development

• Provide visible leadership, clear feedback, support and coaching to maximise Club Manager performance.

• Take an active role in recruitment, training, talent development and succession planning across the region.

Business Development

• Stay informed about local markets and competitors, identifying opportunities for growth and expansion.

• Recommend and implement practical strategies that strengthen operations and capture commercial opportunities.

What We’re Looking For

• Proven success in a multi-site operations management role, ideally within leisure, sport or hospitality.

• Strong commercial acumen, including budget ownership and financial analysis.

• The ability to use data and insight to make informed decisions and improve performance.

• A track record of motivating, coaching and developing teams to deliver high performance.

• A passion for outstanding customer experiences and service-led cultures.

• Highly organised, proactive and comfortable operating in a fast-paced environment.

How You’ll Lead

You’ll bring the Powerleague values to life every day: Energetic, Motivated, Passion to Serve, Ownership, Will to Win, Empowered and Relentless.